Kixie Outage History

Kixie is up right now

There were 8 Kixie outages since February 3, 2026 totaling 21h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.kixie.com

Critical April 21, 2026

SMS delivery issues

Detected by Pingoru
Apr 21, 2026, 12:07 AM UTC
Resolved
Apr 21, 2026, 12:35 AM UTC
Duration
27m
Affected: SMS Functionality
Timeline · 3 updates
  1. investigating Apr 21, 2026, 12:07 AM UTC

    We are currently investigating this issue.

  2. identified Apr 21, 2026, 12:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 21, 2026, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Call forwarding and Inbound Voicemail Issues

Detected by Pingoru
Mar 30, 2026, 10:11 PM UTC
Resolved
Mar 31, 2026, 03:48 AM UTC
Duration
5h 36m
Affected: Call FunctionalityRing Group FunctionalityIVR FunctionalityQueue Functionality
Timeline · 5 updates
  1. investigating Mar 30, 2026, 10:11 PM UTC

    We have noticed some issues with call forwarding not working and inbound voicemails not being received.

  2. investigating Mar 30, 2026, 11:19 PM UTC

    We have noticed some agents getting stuck in an "On Call" status.

  3. identified Mar 30, 2026, 11:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 31, 2026, 12:07 AM UTC

    New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.

  5. resolved Mar 31, 2026, 03:48 AM UTC

    We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.

Read the full incident report →

Minor March 27, 2026

Degraded PowerCall performance, slowness on dashboard

Detected by Pingoru
Mar 27, 2026, 03:56 PM UTC
Resolved
Mar 27, 2026, 04:44 PM UTC
Duration
48m
Affected: Call FunctionalityPowerlist FunctionalityManage AgentsManage Account
Timeline · 3 updates
  1. investigating Mar 27, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 27, 2026, 04:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2026

PowerCall issues

Detected by Pingoru
Mar 20, 2026, 05:29 PM UTC
Resolved
Mar 20, 2026, 06:47 PM UTC
Duration
1h 17m
Affected: Call FunctionalitySMS FunctionalityClick to Call
Timeline · 3 updates
  1. investigating Mar 20, 2026, 05:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 20, 2026, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 20, 2026, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026

Login issues on specific locations

Detected by Pingoru
Feb 11, 2026, 05:00 PM UTC
Resolved
Feb 11, 2026, 05:31 PM UTC
Duration
30m
Affected: Login
Timeline · 2 updates
  1. investigating Feb 11, 2026, 05:00 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 11, 2026, 05:31 PM UTC

    AWS has fully resolved yesterday’s outage. Some users may continue to experience connectivity issues due to residual local network routing or DNS caching effects. These are outside of our control and are not caused by our systems. Rebooting your router and modem should resolve the issue in most cases. If problems persist, please contact your internet service provider.

Read the full incident report →

Critical February 10, 2026

Site outage (Dashboard + Powercall)

Detected by Pingoru
Feb 10, 2026, 08:36 PM UTC
Resolved
Feb 11, 2026, 04:25 AM UTC
Duration
7h 49m
Affected: Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsClick to CallManage QueuesManage DispositionsManage CadencesManage PowerlistsManage AgentsManage AccountManage NumbersManage Billing
Timeline · 7 updates
  1. investigating Feb 10, 2026, 08:36 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 08:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 08:46 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 10, 2026, 09:16 PM UTC

    The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service.

  5. monitoring Feb 10, 2026, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Feb 10, 2026, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Feb 11, 2026, 04:25 AM UTC

    The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.

Read the full incident report →

Major February 10, 2026

Login and Dialing Issues

Detected by Pingoru
Feb 10, 2026, 05:34 PM UTC
Resolved
Feb 10, 2026, 07:31 PM UTC
Duration
1h 57m
Affected: Call FunctionalitySMS FunctionalityLogin
Timeline · 5 updates
  1. investigating Feb 10, 2026, 05:34 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 05:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2026, 05:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 10, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 10, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Service Outage Affecting Some Accounts

Detected by Pingoru
Feb 03, 2026, 03:11 PM UTC
Resolved
Feb 03, 2026, 06:04 PM UTC
Duration
2h 52m
Timeline · 2 updates
  1. investigating Feb 03, 2026, 03:11 PM UTC

    We are experiencing an outage impacting some accounts. Affected users may be unable to dial or SMS. Our team is actively investigating and working to restore service as quickly as possible. Updates will be posted here.

  2. resolved Feb 03, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Looking to track Kixie downtime and outages?

Pingoru polls Kixie's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Kixie reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Kixie alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Kixie for free

5 free monitors · No credit card required