There were 8 Kixie outages since February 3, 2026 totaling 21h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have noticed some issues with call forwarding not working and inbound voicemails not being received.
We have noticed some agents getting stuck in an "On Call" status.
The issue has been identified and a fix is being implemented.
New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.
We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
AWS has fully resolved yesterday’s outage. Some users may continue to experience connectivity issues due to residual local network routing or DNS caching effects. These are outside of our control and are not caused by our systems. Rebooting your router and modem should resolve the issue in most cases. If problems persist, please contact your internet service provider.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an outage impacting some accounts. Affected users may be unable to dial or SMS. Our team is actively investigating and working to restore service as quickly as possible. Updates will be posted here.
This incident has been resolved.
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