Kixie incident

Outbound and Inbound Calls Outage

Critical Resolved View vendor source →

Kixie experienced a critical incident on November 10, 2025 affecting Ring Group Functionality and Cadence Functionality and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 06:05 PM UTC
Resolved
Nov 10, 2025, 06:30 PM UTC
Duration
24m
Detected by Pingoru
Nov 10, 2025, 06:05 PM UTC

Affected components

Ring Group FunctionalityCadence FunctionalityIVR FunctionalityPowerlist FunctionalityQueue Functionality

Update timeline

  1. investigating Nov 10, 2025, 06:05 PM UTC

    Outbound manual/click-to-call dialing and inbound calling is not currently working in PowerCall. Our team is actively investigating.

  2. investigating Nov 10, 2025, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 10, 2025, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 10, 2025, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 10, 2025, 06:30 PM UTC

    This incident has been resolved.