Kixie incident

Call Duration Time Set to 0:00

Major Resolved View vendor source →

Kixie experienced a major incident on August 12, 2026 affecting Call History and Agent Summary and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 02:28 PM UTC
Resolved
Aug 12, 2026, 05:39 PM UTC
Duration
3h 11m
Detected by Pingoru
Aug 12, 2026, 02:28 PM UTC

Affected components

Call HistoryAgent SummaryAgent Reports

Update timeline

  1. investigating Aug 12, 2026, 02:28 PM UTC

    We are aware of the call duration showing as 0:00 for connected calls. We are currently investigating the issues and will provide updates as we know more.

  2. resolved Aug 12, 2026, 05:39 PM UTC

    This incident has been resolved.