Kixie Outage History

Kixie is up right now

Pingoru has recorded 49 incidents for Kixie: 25 in the last 12 months and 3 in the last 90 days.

Source: status.kixie.com

49incidents recorded
25last 12 months
3last 90 days
3 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Kixie in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 20263189 of 744 (25%)
June 20263423 of 720 (59%)
July 2026224 of 744 (3%)
August 2026228 of 744 (4%)
September 20261336 of 720 (47%)
October 202600 of 508 (0%)

Incidents, newest first

Notice September 4, 2026 Degraded Call Audio Quality 18d 22h Call Functionality, Click to Call

Started Sep 04, 2026, 06:49 PM UTC· resolved Sep 23, 2026, 05:43 PM UTC

  1. investigating Sep 04, 2026, 06:49 PM UTC

    We're experiencing audio quality degradation for some calls due to an issue with our service provider

  2. monitoring Sep 21, 2026, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 17, 2026 SMS and Call Automation API Currently Unavailable 1d 1h Call Functionality, SMS Functionality

Started Aug 17, 2026, 03:34 PM UTC· resolved Aug 18, 2026, 04:48 PM UTC

  1. investigating Aug 17, 2026, 03:34 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 17, 2026, 05:42 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 18, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2026 Call Duration Time Set to 0:00 3h 11m Call History, Agent Summary, Agent Reports

Started Aug 12, 2026, 02:28 PM UTC· resolved Aug 12, 2026, 05:39 PM UTC

  1. investigating Aug 12, 2026, 02:28 PM UTC

    We are aware of the call duration showing as 0:00 for connected calls. We are currently investigating the issues and will provide updates as we know more.

  2. resolved Aug 12, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026 AI Insights Currently Unavailable 6h 42m Business Reports

Started Jul 21, 2026, 07:35 PM UTC· resolved Jul 22, 2026, 02:17 AM UTC

  1. investigating Jul 21, 2026, 07:35 PM UTC

    AI Insights is currently unavailable. We have identified the cause and our team is actively working on a fix. We will provide an update as soon as service is restored.

  2. identified Jul 21, 2026, 09:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2026, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 22, 2026, 02:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2026 Calls Disconnecting Shortly After Connection 20m Call Functionality, Powerlist Functionality

Started Jul 02, 2026, 02:08 PM UTC· resolved Jul 02, 2026, 02:28 PM UTC

  1. investigating Jul 02, 2026, 02:08 PM UTC

    We are currently investigating an issue where some users may experience calls disconnecting approximately 2–3 seconds after they connect. Our team is actively working to restore normal service as quickly as possible. We apologize for the disruption and appreciate your patience while we work on a resolution. We will provide another update as soon as more information becomes available.

  2. resolved Jul 02, 2026, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 24, 2026 PowerLists Not Loading 22m

Started Jun 24, 2026, 10:06 PM UTC· resolved Jun 24, 2026, 10:29 PM UTC

  1. identified Jun 24, 2026, 10:06 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 24, 2026, 10:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026 SMS Unavailable for Some Phone Numbers 27d SMS Functionality

Started Jun 17, 2026, 05:03 PM UTC· resolved Jul 14, 2026, 05:54 PM UTC

  1. investigating Jun 17, 2026, 05:03 PM UTC

    SMS is unavailable for some phone numbers. Our team is actively investigating the issue and working to restore the functionality as quickly as possible. No action is required at this time. We'll notify your account admin as soon as we have an update or if any action is needed on your end. Questions? [email protected]

  2. resolved Jul 14, 2026, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2026 Call Issues 4d 8h

Started Jun 05, 2026, 03:24 PM UTC· resolved Jun 09, 2026, 11:53 PM UTC

  1. investigating Jun 05, 2026, 03:24 PM UTC

    We are currently investigating this issue.

  2. identified Jun 05, 2026, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 09, 2026, 11:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2026 Unable to Reset Password 32m Login

Started May 27, 2026, 02:27 PM UTC· resolved May 27, 2026, 03:00 PM UTC

  1. investigating May 27, 2026, 02:27 PM UTC

    We are currently investigating this issue.

  2. resolved May 27, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2026 Mischarge for minutes reserve 1d 2h Manage Billing

Started May 19, 2026, 02:02 PM UTC· resolved May 20, 2026, 04:56 PM UTC

  1. investigating May 19, 2026, 02:02 PM UTC

    We are currently investigating this issue.

  2. investigating May 19, 2026, 02:16 PM UTC

    The issue was resolved and we're currently investigating the root cause.

  3. identified May 19, 2026, 07:11 PM UTC

    The remediation process is ongoing. All Kixie accounts affected by inaccurate charges are being corrected accordingly and updated via email by Kixie Support ([email protected]). Due to bank processing times, issued refunds may not always be visible immediately.

  4. resolved May 20, 2026, 04:56 PM UTC

    All refunds have been processed and are subject to normal bank processing times.

Read the full incident report →

Minor May 12, 2026 Delay in outbound call when using C2C 6d 18h Click to Call

Started May 12, 2026, 08:25 PM UTC· resolved May 19, 2026, 02:48 PM UTC

  1. investigating May 12, 2026, 08:25 PM UTC

    We are currently investigating this issue.

  2. identified May 12, 2026, 09:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 19, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 21, 2026 SMS delivery issues 27m SMS Functionality

Started Apr 21, 2026, 12:07 AM UTC· resolved Apr 21, 2026, 12:35 AM UTC

  1. investigating Apr 21, 2026, 12:07 AM UTC

    We are currently investigating this issue.

  2. identified Apr 21, 2026, 12:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 21, 2026, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026 Call forwarding and Inbound Voicemail Issues 5h 36m Call Functionality, Ring Group Functionality, IVR Functionality, Queue Functionality

Started Mar 30, 2026, 10:11 PM UTC· resolved Mar 31, 2026, 03:48 AM UTC

  1. investigating Mar 30, 2026, 10:11 PM UTC

    We have noticed some issues with call forwarding not working and inbound voicemails not being received.

  2. investigating Mar 30, 2026, 11:19 PM UTC

    We have noticed some agents getting stuck in an "On Call" status.

  3. identified Mar 30, 2026, 11:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 31, 2026, 12:07 AM UTC

    New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT.

  5. resolved Mar 31, 2026, 03:48 AM UTC

    We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status.

Read the full incident report →

Minor March 27, 2026 Degraded PowerCall performance, slowness on dashboard 48m Call Functionality, Powerlist Functionality, Manage Agents, Manage Account

Started Mar 27, 2026, 03:56 PM UTC· resolved Mar 27, 2026, 04:44 PM UTC

  1. investigating Mar 27, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 27, 2026, 04:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2026 PowerCall issues 1h 17m Call Functionality, SMS Functionality, Click to Call

Started Mar 20, 2026, 05:29 PM UTC· resolved Mar 20, 2026, 06:47 PM UTC

  1. investigating Mar 20, 2026, 05:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 20, 2026, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 20, 2026, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026 Login issues on specific locations 30m Login

Started Feb 11, 2026, 05:00 PM UTC· resolved Feb 11, 2026, 05:31 PM UTC

  1. investigating Feb 11, 2026, 05:00 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 11, 2026, 05:31 PM UTC

    AWS has fully resolved yesterday’s outage. Some users may continue to experience connectivity issues due to residual local network routing or DNS caching effects. These are outside of our control and are not caused by our systems. Rebooting your router and modem should resolve the issue in most cases. If problems persist, please contact your internet service provider.

Read the full incident report →

Critical February 10, 2026 Site outage (Dashboard + Powercall) 7h 49m Call Functionality, Manage Teams, Manage Ring Groups, SMS Functionality and 10 more

Started Feb 10, 2026, 08:36 PM UTC· resolved Feb 11, 2026, 04:25 AM UTC

  1. investigating Feb 10, 2026, 08:36 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 08:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 08:46 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 10, 2026, 09:16 PM UTC

    The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service.

  5. monitoring Feb 10, 2026, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Feb 10, 2026, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Feb 11, 2026, 04:25 AM UTC

    The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.

Read the full incident report →

Major February 10, 2026 Login and Dialing Issues 1h 57m Call Functionality, SMS Functionality, Login

Started Feb 10, 2026, 05:34 PM UTC· resolved Feb 10, 2026, 07:31 PM UTC

  1. investigating Feb 10, 2026, 05:34 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 05:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2026, 05:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 10, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 10, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026 Service Outage Affecting Some Accounts 2h 52m

Started Feb 03, 2026, 03:11 PM UTC· resolved Feb 03, 2026, 06:04 PM UTC

  1. investigating Feb 03, 2026, 03:11 PM UTC

    We are experiencing an outage impacting some accounts. Affected users may be unable to dial or SMS. Our team is actively investigating and working to restore service as quickly as possible. Updates will be posted here.

  2. resolved Feb 03, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026 Powercall Stuck while Dialing 4d 6h Call Functionality

Started Jan 22, 2026, 05:53 PM UTC· resolved Jan 27, 2026, 12:07 AM UTC

  1. investigating Jan 22, 2026, 05:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 23, 2026, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2026, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026 Ring Groups Are Going Straight To Voicemail 1h 23m Ring Group Functionality

Started Jan 13, 2026, 10:12 PM UTC· resolved Jan 13, 2026, 11:35 PM UTC

  1. identified Jan 13, 2026, 10:12 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 13, 2026, 10:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 13, 2026, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2025 Degraded PowerDialing Performance 2d 23h Powerlist Functionality

Started Dec 19, 2025, 05:55 PM UTC· resolved Dec 22, 2025, 05:50 PM UTC

  1. investigating Dec 19, 2025, 05:55 PM UTC

    We are currently investigating an issue with PowerDialing getting stuck sporadically.

  2. monitoring Dec 19, 2025, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 22, 2025, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025 PowerCall Performance Degradation 5d 23h Call History, Pipedrive Call Logging, Hubspot Call Logging, Salesforce Call Logging and 8 more

Started Nov 14, 2025, 08:10 PM UTC· resolved Nov 20, 2025, 07:28 PM UTC

  1. investigating Nov 14, 2025, 08:10 PM UTC

    Some PowerCall performance may currently be degraded, such as call history, SMS history, call recordings, and contact data population. Our team is actively investigating the root cause.

  2. identified Nov 14, 2025, 11:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 20, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025 Outbound and Inbound Calls Outage 1d 3h Ring Group Functionality, Cadence Functionality, IVR Functionality, Queue Functionality

Started Nov 10, 2025, 07:12 PM UTC· resolved Nov 11, 2025, 10:40 PM UTC

  1. investigating Nov 10, 2025, 07:12 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 10, 2025, 07:19 PM UTC

    We are experiencing intermittent issues with manual outbound/click-to-call dialing, as well as inbound calls. Our team is investigating the root cause now.

  3. identified Nov 10, 2025, 09:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 11, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 11, 2025, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Database Connection Errors 1d 3h Call Functionality, Manage Teams, Manage Ring Groups, SMS Functionality and 9 more

Started Oct 20, 2025, 04:57 PM UTC· resolved Oct 21, 2025, 08:54 PM UTC

  1. investigating Oct 20, 2025, 04:57 PM UTC

    We are currently investigating an issue that may be impacting some customers. We are trying to determine if it is related to a current AWS outage.

  2. monitoring Oct 20, 2025, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 08:54 PM UTC

    This incident has been resolved.

Read the full incident report →