Ironclad Outage History

Status: Investigating Users with preferred language settings that is causing latency and long load times when users switch their preferred language to anything other than English (US). Our team is working to implement a fix to resolve the issue. Affected components Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance)

Status: Investigating Ironclad is currently experiencing an issue with our Email sub-processor which can cause delays or failures in receiving inbound emails related to notifications, workflow activity feed, and email reminders. Affected components mailgun Inbound email processing (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance)

Status: Investigating We have identified an issue with Mailgun which is currently affecting the Ironclad Platform. During this time there could be unexpected delays or failures in sending or receiving Notification Emails, Reminder Emails, and Signature Emails within the Ironclad Platform. As soon as this issue has been resolved we will report back. Affected components mailgun SMTP (Full outage) mailgun Inbound email processing (Full outage) mailgun Outbound Delivery (Full outage)

Status: Investigating Ironclad is experiencing an issue where customers residing outside of the U.S. may experience latency and long load times. We are actively investigating this issue and identifying a resolution. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

Status: Investigating Users may experience slightly longer load times and general latency when taking actions within the Ironclad platform. Our team is currently investigating this issue and working to identify the root cause. Affected components Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance)

Status: Investigating Ironclad is experience technical issues at the moment. We are aware the platform is inaccessible and we are working as quickly as possible to address this. Affected components Repository (Full outage) Workflows (Full outage)

Status: Investigating We are actively investigating this issue an issue with Public Workflows. Currently if someone attempts to submit a Public Workflow they will receive a Form Validation Error. Affected components Workflows (Partial outage) Workflows (Partial outage)

Status: Investigating We are tracking a cross-customer performance issue with intermittent latency and loading failures across Production and Demo environments. Affected components Workflows (Degraded performance) Repository (Degraded performance) Workflows (Degraded performance) Repository (Degraded performance)

Status: Investigating We are investigating elevated error rates affecting Smart Import contract recognition. Our team confirmed this is tied to an upstream OpenAI incident that has been acknowledged by their team. Smart Import request processing has partially recovered, but contract type extraction remains disabled while we validate service stability. We are actively monitoring the upstream service and will post another update once full functionality is restored. Affected components AI Dependencies (Full outage) Repository (Partial outage) Repository (Partial outage)

Status: Investigating Conversational Search is experiencing degraded performance. We are continuing to investigate.

Status: Investigating We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production. Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched. Affected components Workflows (Degraded performance) Workflows (Degraded performance)

Status: Investigating We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information. Affected components Editor (HTML) (Degraded performance) Acceptance Tracking via Send (Degraded performance) Service Availability (Degraded performance) Acceptance Tracking via SMS (Degraded performance) Authentication (Degraded performance) Service Availability (Degraded performance) Editor (PDF) (Degraded performance) Authentication (OAuth 2.0) (Degraded performance) Service Availability (Degraded performance)

Status: Investigating We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience. Affected components Workflows (Degraded performance)

Status: Investigating Ironclad is currently experiencing Latency in platform. This may cause issues with updating workflows and records with users seeing an error ("Something is not working"). Affected components Repository (Degraded performance) Workflows (Degraded performance)

Status: Investigating We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package. If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved. If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance. Affected components 3rd Party Dependencies (Degraded performance)

Status: Investigating Records uploaded with Smart Imports may encounter an error during metadata prediction processing. Affected components Repository (Degraded performance)

Status: Investigating We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information. Affected components Workflows (Degraded performance)

Status: Investigating Reports of blank forms when launching workflows Affected components Workflows (Partial outage)

Status: Investigating Ironclad is currently experiencing an issue where users may experience issues with forms appearing blank when attempting to launch a Workflow. Affected components Workflows (Partial outage)

Status: Investigating We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers. Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance. We will share another update as soon as we have more information. Affected components AI Depedencies (Degraded performance)