Ironclad incident
Degraded performance with document conversion subprocessor
Resolved after 6 hours 59 minutes, affecting Workflows and Workflows, on April 27, 2026.
A fix has been implemented, and we have confirmed that PDF interactions are now functioning as expected. We are currently monitoring the system to ensure continued stability and will provide a final update once we are fully confident the issue is resolved.
Affected components
Update timeline
- investigating Apr 27, 2026, 06:27 PM UTC
We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information.
- monitoring Apr 27, 2026, 07:09 PM UTC
A fix has been implemented, and we have confirmed that PDF interactions are now functioning as expected. We are currently monitoring the system to ensure continued stability and will provide a final update once we are fully confident the issue is resolved.
- resolved Apr 28, 2026, 01:26 AM UTC
We have fully resolved the document conversion subprocessor issue.
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