Ironclad incident
URGENT: Pause Salesforce Managed Package Upgrades
Ironclad experienced a minor incident on May 12, 2026 affecting 3rd Party Dependencies, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 02:24 AM UTC
Status: Investigating We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package. If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved. If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance. Affected components 3rd Party Dependencies (Degraded performance)
- identified May 12, 2026, 02:14 PM UTC
Status: Identified The team is actively working on a fix. There will be a new managed package release coming soon (v3.7.7) that will need to be downloaded once the fix is live. Status page will be updated as soon as the new version is available to download. Affected components 3rd Party Dependencies (Degraded performance)
- monitoring May 12, 2026, 05:11 PM UTC
Status: Monitoring We have addressed the issue with a new managed package v.3.7.7 which is now available for download. Affected components 3rd Party Dependencies (Operational)
- resolved May 12, 2026, 07:22 PM UTC
Status: Resolved The issue has now been resolved, and the managed package is operating normally for all affected customers. Affected components 3rd Party Dependencies (Operational)