Ironclad incident

Degraded performance on Clickwrap

Resolved after 2 hours 35 minutes, affecting Service Availability and Acceptance Tracking via Send and 1 more, on July 1, 2026.

resolved Jul 01, 2026, 07:07 PM UTC

The issue affecting Clickwrap has been mitigated and service has been restored. During the incident, impacted customers may have experienced workflow processing failures or errors during submission. We will continue to review the incident internally to confirm full stability.

Started
Jul 01, 2026, 04:32 PM UTC
Resolved
Jul 01, 2026, 07:07 PM UTC
Duration
2h 35m
Detected by Pingoru
Jul 01, 2026, 04:32 PM UTC

Affected components

Service AvailabilityAcceptance Tracking via SendAcceptance Tracking via SMSService AvailabilityAuthentication

Update timeline

  1. investigating Jul 01, 2026, 04:32 PM UTC

    We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.

  2. monitoring Jul 01, 2026, 06:39 PM UTC

    We have implemented mitigation and are seeing recovery in Clickwrap. We are monitoring the platform closely while additional background services are brought back online. During the incident, impacted customers may have experienced workflow processing failures or errors during submission.

  3. resolved Jul 01, 2026, 07:07 PM UTC

    The issue affecting Clickwrap has been mitigated and service has been restored. During the incident, impacted customers may have experienced workflow processing failures or errors during submission. We will continue to review the incident internally to confirm full stability.

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