Ironclad incident

Inbound Email Delivery Delays or Failures

Resolved after 3 hours 47 minutes, affecting Repository and Workflows and 1 more, on August 28, 2026.

resolved Aug 28, 2026, 07:22 PM UTC

We have resolved the issue with our Email Sub-Processor, and you should now see inbound emails deliver.

Started
Aug 28, 2026, 03:34 PM UTC
Resolved
Aug 28, 2026, 07:22 PM UTC
Duration
3h 47m
Detected by Pingoru
Aug 28, 2026, 03:34 PM UTC

Affected components

RepositoryWorkflowsRepositoryWorkflowsmailgun Inbound email processing

Update timeline

  1. investigating Aug 28, 2026, 03:34 PM UTC

    Ironclad is currently experiencing an issue with our Email sub-processor which can cause delays or failures in receiving inbound emails related to notifications, workflow activity feed, and email reminders.

  2. identified Aug 28, 2026, 04:53 PM UTC

    We have identified the issue related to one of our Email Sub-Processors and are working to implement a fix.

  3. resolved Aug 28, 2026, 07:22 PM UTC

    We have resolved the issue with our Email Sub-Processor, and you should now see inbound emails deliver.

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