Ironclad Outage History
Ironclad is up right nowPingoru has recorded 51 incidents for Ironclad: 50 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 251 of 720 (35%) |
| May 2026 | 4 | 22 of 744 (3%) |
| June 2026 | 4 | 9 of 720 (1%) |
| July 2026 | 4 | 11 of 744 (1%) |
| August 2026 | 9 | 67 of 744 (9%) |
| September 2026 | 1 | 4 of 720 (0%) |
| October 2026 | 1 | 1 of 591 (0%) |
Incidents, newest first
Minor April 14, 2026 Issues with Smart Import 3h 24m AI Dependencies
Started Apr 14, 2026, 07:47 PM UTC· resolved Apr 14, 2026, 11:11 PM UTC
- investigating Apr 14, 2026, 07:47 PM UTC
We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers. Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance. We will share another update as soon as we have more information.
- monitoring Apr 14, 2026, 09:54 PM UTC
We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. We are now seeing successful responses in production and have mitigated the customer-facing errors. Our team is continuing to monitor performance closely to ensure the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
- monitoring Apr 14, 2026, 10:32 PM UTC
We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. Smart Import is now operating normally, and we are seeing successful responses in production. We are keeping this incident in Monitoring while our team continues to watch performance closely and confirm the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
- resolved Apr 14, 2026, 11:11 PM UTC
The issue affecting Smart Import has been resolved, and the service is operating normally. We are no longer seeing the errors related to this incident. Thank you for your patience while we worked to restore service. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
Minor April 8, 2026 Smart Imports & Jurist Upload Failures 2m
Started Apr 08, 2026, 06:44 PM UTC· resolved Apr 08, 2026, 06:47 PM UTC
No vendor updates were posted for this incident.
Major April 1, 2026 Technical Issue Affecting Salesforce-Embedded Workflows –
Started Apr 01, 2026, 06:59 AM UTC· resolved Apr 01, 2026, 06:59 AM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Performance Issues for Workflows –
Started Mar 30, 2026, 08:33 PM UTC· resolved Mar 30, 2026, 08:33 PM UTC
No vendor updates were posted for this incident.
Minor March 27, 2026 Site performance problems 17d 19h Repository, Workflows, Repository, Workflows
Started Mar 27, 2026, 10:51 PM UTC· resolved Apr 14, 2026, 06:37 PM UTC
- investigating Mar 27, 2026, 10:51 PM UTC
Ironclad is currently experiencing slow load times and general degraded performance. We are investigating the cause.
- monitoring Mar 27, 2026, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 11:43 PM UTC
Resolved: All systems are operational
- resolved Mar 27, 2026, 11:44 PM UTC
Updating severity.
- resolved Mar 27, 2026, 11:45 PM UTC
Updating Severity
- resolved Apr 14, 2026, 06:37 PM UTC
Updating Severity Timestamp
Minor March 10, 2026 PDF -> docx conversion errors impacting Editor and Jurist on EU1 1d 22h
Started Mar 10, 2026, 08:06 PM UTC· resolved Mar 12, 2026, 06:22 PM UTC
No vendor updates were posted for this incident.
Minor March 9, 2026 Issues with PDF Documents 10m
Started Mar 09, 2026, 08:07 PM UTC· resolved Mar 09, 2026, 08:18 PM UTC
No vendor updates were posted for this incident.
Notice March 6, 2026 PDF -> docx conversion errors impacting Editor and Jurist –
Started Mar 06, 2026, 05:25 AM UTC· resolved Mar 06, 2026, 05:25 AM UTC
No vendor updates were posted for this incident.
Minor January 21, 2026 Latency Issues Affecting Workflows and Dashboard 1d 6h
Started Jan 21, 2026, 09:07 PM UTC· resolved Jan 23, 2026, 03:37 AM UTC
No vendor updates were posted for this incident.
Minor January 20, 2026 Latency issues on Production/NA1 4h 3m
Started Jan 20, 2026, 07:06 PM UTC· resolved Jan 20, 2026, 11:10 PM UTC
No vendor updates were posted for this incident.
Minor January 16, 2026 Platform Latency 5h 3m
Started Jan 16, 2026, 06:08 PM UTC· resolved Jan 16, 2026, 11:11 PM UTC
No vendor updates were posted for this incident.
Major January 8, 2026 Unable to log into Ironclad –
Started Jan 08, 2026, 11:34 PM UTC· resolved Jan 08, 2026, 11:34 PM UTC
No vendor updates were posted for this incident.
Notice December 6, 2025 Issues with loading database –
Started Dec 06, 2025, 01:23 AM UTC· resolved Dec 06, 2025, 01:23 AM UTC
No vendor updates were posted for this incident.
Notice October 21, 2025 Issues with accessing Production –
Started Oct 21, 2025, 07:12 PM UTC· resolved Oct 21, 2025, 07:12 PM UTC
No vendor updates were posted for this incident.