Ironclad incident
Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 Production
Ironclad experienced a minor incident on June 3, 2026 affecting Repository and Workflows, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2026, 07:45 PM UTC
Status: Identified We are investigating an issue affecting some customers in NA1 production where bulk document download, dashboard export, and preview actions are failing. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information. Affected components Workflows (Degraded performance) Personalized Contracts Export (CSV) (Degraded performance) Repository (Degraded performance)
- monitoring Jun 03, 2026, 07:57 PM UTC
Status: Monitoring We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues. Affected components Repository (Degraded performance) Workflows (Degraded performance) Personalized Contracts Export (CSV) (Degraded performance)
- resolved Jun 03, 2026, 08:10 PM UTC
Status: Resolved We have verified and confirmed that the issue has been resolved Affected components Repository (Operational) Workflows (Operational) Personalized Contracts Export (CSV) (Operational)