Ironclad incident
Bulk Document Download, Dashboard Exports and Preview Degraded in NA1 Production
Resolved after 24 minutes, affecting Repository and Workflows and 1 more, on June 3, 2026.
We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.
Affected components
Update timeline
- identified Jun 03, 2026, 07:45 PM UTC
We are investigating an issue affecting some customers in NA1 production where bulk document download, dashboard export, and preview actions are failing. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.
- monitoring Jun 03, 2026, 07:57 PM UTC
We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.
- resolved Jun 03, 2026, 08:10 PM UTC
We have verified and confirmed that the issue has been resolved
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