Ironclad experienced a minor incident on May 26, 2026 affecting Version Published and Repository and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 26, 2026, 04:38 PM UTC
Status: Monitoring Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended. Affected components Acceptance Tracking via Send (Operational) Share Records via Email (Operational) AI Dependencies (Operational) 3rd Party Dependencies (Operational) Request Sent (Operational) Version Published (Operational) Service Availability (Operational) Request Complete (Operational) Service Availability (Operational) Personalized Contracts Export (CSV) (Operational) Google (Operational) Delivering Notification Emails to Users (Operational) Custom SSO (Operational) Loading & Displaying Published Groups (Operational) Google Cloud Platform Google Cloud DNS (Operational) mailgun SMTP (Operational) Google Cloud Platform Google Cloud Storage (Operational) SMS (Operational) Email (Operational) Box Uploads/Downloads (Operational) Workflows (Degraded performance) Acceptance Tracking via SMS (Operational) Activity Export (CSV) (Operational) Signers Export (CSV) (Operational) Custom Domains with SSL (Operational) Fetching & Rendering Dynamic Groups (Operational) Okta (Operational) Google Apps Drive (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) mailgun Inbound email processing (Operational) Google Cloud Platform Google Cloud SQL (Operational) Workflows (Operational) Activity (All) (Operational) Delivering Confirmation Emails to Signers (Operational) Generate PDF Records (On-Demand) (Operational) Repository (Degraded performance) Authentication (Operational) Service Availability (Operational) Activity (Agreed) (Operational) SendGrid Event Webhook (Operational) Hosting Availability (Operational) SendGrid API v3 (Operational) Scheduled Nightly Exports (Operational) Google Cloud Platform Cloud Filestore (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Repository (Operational) Service Availability (Operational) Capturing Acceptance (Operational) Authentication (OAuth 2.0) (Operational) Request Signed (Operational) Editor (PDF) (Operational) mailgun Outbound Delivery (Operational) Inbound (Operational) Generate PDF Records (Async) (Operational) Editor (HTML) (Operational)
- resolved May 26, 2026, 04:38 PM UTC
Status: Resolved Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended. Affected components Google Cloud Platform Cloud Key Management Service (Operational) Workflows (Operational) SMS (Operational) Activity (Agreed) (Operational) Delivering Notification Emails to Users (Operational) Share Records via Email (Operational) Hosting Availability (Operational) SendGrid API v3 (Operational) Workflows (Operational) Activity (All) (Operational) Activity Export (CSV) (Operational) Custom Domains with SSL (Operational) Generate PDF Records (Async) (Operational) Okta (Operational) Generate PDF Records (On-Demand) (Operational) Loading & Displaying Published Groups (Operational) Google Cloud Platform Google Cloud SQL (Operational) mailgun Outbound Delivery (Operational) Service Availability (Operational) mailgun SMTP (Operational) Personalized Contracts Export (CSV) (Operational) Authentication (OAuth 2.0) (Operational) Request Signed (Operational) Google (Operational) Editor (PDF) (Operational) Scheduled Nightly Exports (Operational) AI Dependencies (Operational) Google Apps Drive (Operational) Repository (Operational) Request Sent (Operational) Fetching & Rendering Dynamic Groups (Operational) SendGrid Event Webhook (Operational) Custom SSO (Operational) Google Cloud Platform Google Cloud DNS (Operational) 3rd Party Dependencies (Operational) Box Uploads/Downloads (Operational) mailgun Inbound email processing (Operational) Authentication (Operational) Delivering Confirmation Emails to Signers (Operational) Editor (HTML) (Operational) Google Cloud Platform Cloud Filestore (Operational) Repository (Operational) Email (Operational) Service Availability (Operational) Inbound (Operational) Service Availability (Operational) Service Availability (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Google Cloud Platform Google Cloud Storage (Operational) Acceptance Tracking via SMS (Operational) Capturing Acceptance (Operational) Signers Export (CSV) (Operational) Version Published (Operational) Request Complete (Operational) Acceptance Tracking via Send (Operational)
- resolved May 26, 2026, 04:40 PM UTC
Status: Resolved Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended. Affected components Personalized Contracts Export (CSV) (Operational) Google (Operational) Request Complete (Operational) Generate PDF Records (On-Demand) (Operational) Google Cloud Platform Google Cloud DNS (Operational) mailgun Outbound Delivery (Operational) Service Availability (Operational) Acceptance Tracking via SMS (Operational) Service Availability (Operational) Delivering Notification Emails to Users (Operational) Loading & Displaying Published Groups (Operational) mailgun SMTP (Operational) 3rd Party Dependencies (Operational) mailgun Inbound email processing (Operational) Google Cloud Platform Google Cloud Storage (Operational) SMS (Operational) Activity (All) (Operational) Authentication (OAuth 2.0) (Operational) Request Signed (Operational) Google Apps Drive (Operational) Google Cloud Platform Google Cloud SQL (Operational) Authentication (Operational) Signers Export (CSV) (Operational) Email (Operational) Delivering Confirmation Emails to Signers (Operational) Generate PDF Records (Async) (Operational) Okta (Operational) Google Cloud Platform Cloud Filestore (Operational) Repository (Operational) Activity Export (CSV) (Operational) Service Availability (Operational) Editor (PDF) (Operational) Editor (HTML) (Operational) Acceptance Tracking via Send (Operational) Share Records via Email (Operational) Google Cloud Platform Cloud Key Management Service (Operational) SendGrid API v3 (Operational) Scheduled Nightly Exports (Operational) Service Availability (Operational) Box Uploads/Downloads (Operational) Repository (Operational) Workflows (Operational) Custom Domains with SSL (Operational) Hosting Availability (Operational) Custom SSO (Operational) AI Dependencies (Operational) Version Published (Operational) Inbound (Operational) Fetching & Rendering Dynamic Groups (Operational) Activity (Agreed) (Operational) SendGrid Event Webhook (Operational) Workflows (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Request Sent (Operational) Capturing Acceptance (Operational)