Is Ironclad down?

Status: Investigating API requests are experiencing intermittent 502 server error responses. Affected components mailgun SMTP (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Activity (All) (Operational) Authentication (Operational) Version Published (Operational) Request Complete (Operational) SendGrid Event Webhook (Operational) Google (Operational) Editor (PDF) (Operational) Delivering Notification Emails to Users (Operational) Hosting Availability (Operational) Scheduled Nightly Exports (Operational) Google Cloud Platform Cloud Filestore (Operational) Google Cloud Platform Google Cloud SQL (Operational) Google Cloud Platform Google Cloud Storage (Operational) Service Availability (Operational) Capturing Acceptance (Operational) Activity Export (CSV) (Operational) Email (Operational) Service Availability (Operational) Repository (Degraded performance) Workflows (Operational) Authentication (OAuth 2.0) (Operational) Request Signed (Operational) Custom Domains with SSL (Operational) Activity (Agreed) (Operational) SendGrid API v3 (Operational) Google Apps Drive (Operational) Box Uploads/Downloads (Operational) mailgun Outbound Delivery (Operational) Request Sent (Operational) Signers Export (CSV) (Operational) Service Availability (Operational) Inbound (Operational) Delivering Confirmation Emails to Signers (Operational) Workflows (Degraded performance) Acceptance Tracking via SMS (Operational) Okta (Operational) Share Records via Email (Operational) Loading & Displaying Published Groups (Operational) Service Availability (Operational) AI Dependencies (Operational) 3rd Party Dependencies (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Personalized Contracts Export (CSV) (Operational) Acceptance Tracking via Send (Operational) mailgun Inbound email processing (Operational) Repository (Operational) SMS (Operational) Fetching & Rendering Dynamic Groups (Operational) Generate PDF Records (Async) (Operational) Generate PDF Records (On-Demand) (Operational) Editor (HTML) (Operational) Custom SSO (Operational) Google Cloud Platform Google Cloud DNS (Operational)

Status: Resolved A fix has been implemented and the incident has been resolved. API requests are no longer receiving intermittent 502 error responses. Affected components Hosting Availability (Operational) AI Dependencies (Operational) mailgun SMTP (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Workflows (Operational) Personalized Contracts Export (CSV) (Operational) Version Published (Operational) Inbound (Operational) Service Availability (Operational) Delivering Notification Emails to Users (Operational) Google Cloud Platform Google Cloud DNS (Operational) Repository (Operational) Activity (All) (Operational) Acceptance Tracking via SMS (Operational) Authentication (Operational) Activity (Agreed) (Operational) Scheduled Nightly Exports (Operational) Service Availability (Operational) Box Uploads/Downloads (Operational) Google Cloud Platform Google Cloud Storage (Operational) Capturing Acceptance (Operational) Custom Domains with SSL (Operational) Service Availability (Operational) Editor (HTML) (Operational) SendGrid Event Webhook (Operational) Share Records via Email (Operational) SMS (Operational) Signers Export (CSV) (Operational) Request Complete (Operational) Fetching & Rendering Dynamic Groups (Operational) Generate PDF Records (On-Demand) (Operational) SendGrid API v3 (Operational) mailgun Outbound Delivery (Operational) Activity Export (CSV) (Operational) Authentication (OAuth 2.0) (Operational) Editor (PDF) (Operational) Okta (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Google Cloud Platform Google Cloud SQL (Operational) Request Signed (Operational) Email (Operational) Google (Operational) Delivering Confirmation Emails to Signers (Operational) Generate PDF Records (Async) (Operational) Acceptance Tracking via Send (Operational) Google Apps Drive (Operational) mailgun Inbound email processing (Operational) Repository (Operational) Custom SSO (Operational) Loading & Displaying Published Groups (Operational) 3rd Party Dependencies (Operational) Google Cloud Platform Cloud Filestore (Operational) Workflows (Operational) Service Availability (Operational) Request Sent (Operational)

Status: Identified We are investigating an issue affecting some customers in NA1 production where bulk document download, dashboard export, and preview actions are failing. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information. Affected components Workflows (Degraded performance) Personalized Contracts Export (CSV) (Degraded performance) Repository (Degraded performance)

Status: Monitoring We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues. Affected components Repository (Degraded performance) Workflows (Degraded performance) Personalized Contracts Export (CSV) (Degraded performance)

Status: Resolved We have verified and confirmed that the issue has been resolved Affected components Repository (Operational) Workflows (Operational) Personalized Contracts Export (CSV) (Operational)

Status: Investigating Ironclad is currently experiencing Latency in platform. This may cause issues with updating workflows and records with users seeing an error ("Something is not working"). Affected components Repository (Degraded performance) Workflows (Degraded performance)

Status: Resolved We have resolved all latency issues in Production. Affected components Repository (Operational) Workflows (Operational)

Status: Monitoring Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended. Affected components Acceptance Tracking via Send (Operational) Share Records via Email (Operational) AI Dependencies (Operational) 3rd Party Dependencies (Operational) Request Sent (Operational) Version Published (Operational) Service Availability (Operational) Request Complete (Operational) Service Availability (Operational) Personalized Contracts Export (CSV) (Operational) Google (Operational) Delivering Notification Emails to Users (Operational) Custom SSO (Operational) Loading & Displaying Published Groups (Operational) Google Cloud Platform Google Cloud DNS (Operational) mailgun SMTP (Operational) Google Cloud Platform Google Cloud Storage (Operational) SMS (Operational) Email (Operational) Box Uploads/Downloads (Operational) Workflows (Degraded performance) Acceptance Tracking via SMS (Operational) Activity Export (CSV) (Operational) Signers Export (CSV) (Operational) Custom Domains with SSL (Operational) Fetching & Rendering Dynamic Groups (Operational) Okta (Operational) Google Apps Drive (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) mailgun Inbound email processing (Operational) Google Cloud Platform Google Cloud SQL (Operational) Workflows (Operational) Activity (All) (Operational) Delivering Confirmation Emails to Signers (Operational) Generate PDF Records (On-Demand) (Operational) Repository (Degraded performance) Authentication (Operational) Service Availability (Operational) Activity (Agreed) (Operational) SendGrid Event Webhook (Operational) Hosting Availability (Operational) SendGrid API v3 (Operational) Scheduled Nightly Exports (Operational) Google Cloud Platform Cloud Filestore (Operational) Google Cloud Platform Cloud Key Management Service (Operational) Repository (Operational) Service Availability (Operational) Capturing Acceptance (Operational) Authentication (OAuth 2.0) (Operational) Request Signed (Operational) Editor (PDF) (Operational) mailgun Outbound Delivery (Operational) Inbound (Operational) Generate PDF Records (Async) (Operational) Editor (HTML) (Operational)

Status: Resolved Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended. Affected components Google Cloud Platform Cloud Key Management Service (Operational) Workflows (Operational) SMS (Operational) Activity (Agreed) (Operational) Delivering Notification Emails to Users (Operational) Share Records via Email (Operational) Hosting Availability (Operational) SendGrid API v3 (Operational) Workflows (Operational) Activity (All) (Operational) Activity Export (CSV) (Operational) Custom Domains with SSL (Operational) Generate PDF Records (Async) (Operational) Okta (Operational) Generate PDF Records (On-Demand) (Operational) Loading & Displaying Published Groups (Operational) Google Cloud Platform Google Cloud SQL (Operational) mailgun Outbound Delivery (Operational) Service Availability (Operational) mailgun SMTP (Operational) Personalized Contracts Export (CSV) (Operational) Authentication (OAuth 2.0) (Operational) Request Signed (Operational) Google (Operational) Editor (PDF) (Operational) Scheduled Nightly Exports (Operational) AI Dependencies (Operational) Google Apps Drive (Operational) Repository (Operational) Request Sent (Operational) Fetching & Rendering Dynamic Groups (Operational) SendGrid Event Webhook (Operational) Custom SSO (Operational) Google Cloud Platform Google Cloud DNS (Operational) 3rd Party Dependencies (Operational) Box Uploads/Downloads (Operational) mailgun Inbound email processing (Operational) Authentication (Operational) Delivering Confirmation Emails to Signers (Operational) Editor (HTML) (Operational) Google Cloud Platform Cloud Filestore (Operational) Repository (Operational) Email (Operational) Service Availability (Operational) Inbound (Operational) Service Availability (Operational) Service Availability (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Google Cloud Platform Google Cloud Storage (Operational) Acceptance Tracking via SMS (Operational) Capturing Acceptance (Operational) Signers Export (CSV) (Operational) Version Published (Operational) Request Complete (Operational) Acceptance Tracking via Send (Operational)

Status: Resolved Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended. Affected components Personalized Contracts Export (CSV) (Operational) Google (Operational) Request Complete (Operational) Generate PDF Records (On-Demand) (Operational) Google Cloud Platform Google Cloud DNS (Operational) mailgun Outbound Delivery (Operational) Service Availability (Operational) Acceptance Tracking via SMS (Operational) Service Availability (Operational) Delivering Notification Emails to Users (Operational) Loading & Displaying Published Groups (Operational) mailgun SMTP (Operational) 3rd Party Dependencies (Operational) mailgun Inbound email processing (Operational) Google Cloud Platform Google Cloud Storage (Operational) SMS (Operational) Activity (All) (Operational) Authentication (OAuth 2.0) (Operational) Request Signed (Operational) Google Apps Drive (Operational) Google Cloud Platform Google Cloud SQL (Operational) Authentication (Operational) Signers Export (CSV) (Operational) Email (Operational) Delivering Confirmation Emails to Signers (Operational) Generate PDF Records (Async) (Operational) Okta (Operational) Google Cloud Platform Cloud Filestore (Operational) Repository (Operational) Activity Export (CSV) (Operational) Service Availability (Operational) Editor (PDF) (Operational) Editor (HTML) (Operational) Acceptance Tracking via Send (Operational) Share Records via Email (Operational) Google Cloud Platform Cloud Key Management Service (Operational) SendGrid API v3 (Operational) Scheduled Nightly Exports (Operational) Service Availability (Operational) Box Uploads/Downloads (Operational) Repository (Operational) Workflows (Operational) Custom Domains with SSL (Operational) Hosting Availability (Operational) Custom SSO (Operational) AI Dependencies (Operational) Version Published (Operational) Inbound (Operational) Fetching & Rendering Dynamic Groups (Operational) Activity (Agreed) (Operational) SendGrid Event Webhook (Operational) Workflows (Operational) Google Cloud Platform Google Kubernetes Engine (Operational) Request Sent (Operational) Capturing Acceptance (Operational)

Status: Investigating We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package. If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved. If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance. Affected components 3rd Party Dependencies (Degraded performance)

Status: Identified The team is actively working on a fix. There will be a new managed package release coming soon (v3.7.7) that will need to be downloaded once the fix is live. Status page will be updated as soon as the new version is available to download. Affected components 3rd Party Dependencies (Degraded performance)

Status: Monitoring We have addressed the issue with a new managed package v.3.7.7 which is now available for download. Affected components 3rd Party Dependencies (Operational)

Status: Resolved The issue has now been resolved, and the managed package is operating normally for all affected customers. Affected components 3rd Party Dependencies (Operational)