Ironclad incident

Email & Workflow Errors

Resolved after 4 hours 46 minutes, affecting Workflows and Workflows and 1 more, on August 27, 2026.

resolved Aug 28, 2026, 01:52 AM UTC

We have addressed the issue causing workflows to reach an error state and are actively working on resolving workflows impacted.

Started
Aug 27, 2026, 09:06 PM UTC
Resolved
Aug 28, 2026, 01:52 AM UTC
Duration
4h 46m
Detected by Pingoru
Aug 27, 2026, 09:06 PM UTC

Affected components

WorkflowsWorkflowsmailgun SMTPmailgun Outbound Deliverymailgun Inbound email processing

Update timeline

  1. investigating Aug 27, 2026, 09:06 PM UTC

    We have identified an issue with Mailgun which is currently affecting the Ironclad Platform. During this time there could be unexpected delays or failures in sending or receiving Notification Emails, Reminder Emails, and Signature Emails within the Ironclad Platform. As soon as this issue has been resolved we will report back.

  2. monitoring Aug 27, 2026, 09:58 PM UTC

    We have taken steps to address the email errors and we are continuing to monitor for any further issues.

  3. resolved Aug 28, 2026, 01:52 AM UTC

    We have addressed the issue causing workflows to reach an error state and are actively working on resolving workflows impacted.

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