Ironclad incident
Salesforce Managed Package: Document & Approval Sync Disruption
Ironclad experienced a minor incident on June 24, 2026 affecting Workflows and Workflows, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 08:51 PM UTC
Status: Investigating We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience. Affected components Workflows (Degraded performance)
- monitoring Jun 24, 2026, 10:12 PM UTC
Status: Monitoring Our engineering team has reverted a code change in platform to ensure all documents and approvals can sync between Ironclad and Salesforce. Affected components Workflows (Degraded performance)
- identified Jun 24, 2026, 10:28 PM UTC
Status: Identified We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience. Affected components Workflows (Degraded performance)
- monitoring Jun 25, 2026, 01:09 AM UTC
Status: Monitoring A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected. Affected components Workflows (Operational)
- resolved Jun 25, 2026, 02:13 AM UTC
Status: Resolved Our engineering team has confirmed that the code fix deployed to address the syncing issue between Ironclad and Salesforce is working as expected. Documents and approvals are now syncing successfully. This incident is resolved. Affected components Workflows (Operational)