Ironclad incident
Salesforce Managed Package: Document & Approval Sync Disruption
Resolved after 5 hours 21 minutes, affecting Workflows and Workflows, on June 24, 2026.
Our engineering team has confirmed that the code fix deployed to address the syncing issue between Ironclad and Salesforce is working as expected. Documents and approvals are now syncing successfully. This incident is resolved.
Affected components
Update timeline
- investigating Jun 24, 2026, 08:51 PM UTC
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
- monitoring Jun 24, 2026, 10:12 PM UTC
Our engineering team has reverted a code change in platform to ensure all documents and approvals can sync between Ironclad and Salesforce.
- identified Jun 24, 2026, 10:28 PM UTC
We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.
- monitoring Jun 25, 2026, 01:09 AM UTC
A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected.
- resolved Jun 25, 2026, 02:13 AM UTC
Our engineering team has confirmed that the code fix deployed to address the syncing issue between Ironclad and Salesforce is working as expected. Documents and approvals are now syncing successfully. This incident is resolved.
Your product runs on more than Ironclad
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services