Ironclad experienced a minor incident on July 8, 2026 affecting Workflows and Workflows, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 05:30 PM UTC
Status: Investigating We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production. Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched. Affected components Workflows (Degraded performance) Workflows (Degraded performance)
- identified Jul 08, 2026, 07:43 PM UTC
Status: Identified We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can. Affected components Workflows (Degraded performance) Workflows (Degraded performance)
- monitoring Jul 08, 2026, 09:19 PM UTC
Status: Monitoring We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production. We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows. Affected components Workflows (Operational) Workflows (Operational)
- resolved Jul 08, 2026, 10:12 PM UTC
Status: Resolved We have resolved the issue affecting entity and counterparty search on workflow launch forms in production. Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally. Affected components Workflows (Operational) Workflows (Operational)