Resolved after 4 hours 42 minutes, affecting Workflows and Workflows, on July 8, 2026.
We have resolved the issue affecting entity and counterparty search on workflow launch forms in production. Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally.
Affected components
Update timeline
- investigating Jul 08, 2026, 05:30 PM UTC
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production. Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.
- identified Jul 08, 2026, 07:43 PM UTC
We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.
- monitoring Jul 08, 2026, 09:19 PM UTC
We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production. We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.
- resolved Jul 08, 2026, 10:12 PM UTC
We have resolved the issue affecting entity and counterparty search on workflow launch forms in production. Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally.
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