pingoru pingoru Inxmail had 27 outages in the last 2 years totaling 393h 39m of downtime, averaging 1.1 incidents per month.
There were 27 Inxmail outages since November 29, 2024 totaling 393h 39m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We would like to inform all our customer that neither Inxmail Platform, Inxmail Professional, Inxmail New Xperience, Inxmail Commerce nor Inxmail Mail Relay use PHP and are therefore NOT impacted by the worldwide critical cyber security issue. Should you be using our products in combination with an RPC API with PHP Wrapper, please check your PHP Server.
We are currently experiencing some delays for mailing dispatches across all products. Our technical teams have been informed and are working on resolving the issue. Please watch this page for further updates. Thank you for your understanding.
The issue has been resolved. The build-up queues are going down. Time delays will be resolved shortly. Thank you for your understanding
Dispatch has been restore to normal. We apologise for the slight delays you may have incurred.
We are currently experiencing dispatch difficulties for customers using Inxmail Profession, Inxmail New Xperience or Inxmail Plattform. This means that Mailings are currentling not being sent. Our technical teams have been informed and are working on a solution. We are keeping you updated as the situation evolves. Please note Inxmail Commerce and Inxmail Mail Relay are not impacted.
We have a better grasp on the impact and only scheduled dispatches are impacted. Thank you for your patience.
Our teams have identified the root cause of the issue and are working on a solution Please note your mailings are not lost but will be sent with a delay once we have deployed a fix.
Our technical team have built a fix which should be deployed between 4-5pm CEST. Please not your application may briefly be unavailable during this time. We thank you for your patience and understanding.
A fix has been deployed and all systems are back up and running. Thank you for your patience.
This incident is closed
We have been notified by several users and have confirmed that we are currently experiencing delivery issues to Microsoft 365. Unfortunately, this seems due to a potential outage on Microsofts end, which we cannot influence. The sent emails are classified as deferred which means that they were successfully sent out from our infrastructures but have not reached the inbox of the recipient. New automatic delivery attempts will be made. First on a minute basis, then if unsuccessful in larger time intervals for up to maximum 5 days. Please note other non-Microsoft Mailbox Providers are not impacted.
Microsoft has confirmed that mailbox users may experience delays sending and receiving email messages from external domains in Microsoft Exchange. They are currently investigating to better understand the underlying cause and determine the most effective mitigation path
Microsoft has provided an update and is currently rolling out a solution. We should hopefully see improvements on the deferred queues once the deployment is completed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
After the maintenance slot, some services (including some Inxmail Professional instances) were not fully ready. We've moved these components to new hardware to isolate the problem, all services are ready again after 07:48 AM.
Our monitoring is reporting service interruptions across one or several components. We are investigating the issue and will update you as soon as possible. We apologize for the inconvenience.
The issue has been resolved. For further details please contact [email protected]
We are currently experiencing issues with the handling of credentials for external content (e.g., password-protected content), which is preventing mailings from being sent. Affected products: Inxmail Professional, Inxmail New Xperience, and Inxmail Platform (Campaign Space). Our technical teams have been notified and are working on a solution. Please note that mailings without external content or without content protected by credentials are not affected. Inxmail Commerce, Inxmail Relay, and Inxmail Platform (Transactional or Mail Relay Spaces) are fully operational.
The root cause hase been identified and we are working on a solution. Thank you for your patience.
We are currently performing a brief maintenance to resolve this issue. Your Inxmail Professional, Inxmail New Xperience or Inxmail Platform (Campaign Sapce) may be unavailble for up to 10min. Thank you for your understanding.
Our maintenance has ended. All system are back up and operational. We would like to apologise for the inconveniences caused.
There was an incident at DENIC (central registery for all .de domains). Domains availabilities may have been restricted. We are investigating if this may have impacted our or our customer's activity yesterday. Please note DENIC has confirmed that the problem has since been resolved. (see: https://blog.denic.de/denic-informiert-uber-die-behebung-der-dnssec-storung-fur-de-domains/)
Our investigation is concluded. Here are some of the temporary difficulties you may have experience during the times of May 5th, 21:30 CEST and May 6th, 01:00 CEST, due to this outside of our control external incident: Deliverability delays to .de domains .de Domain authentications via DNS Links to .de websites Login to Inxmail Plattform, Inxmail New Xperience, Inxmail Commerce or Inxmail Mail Relay. The API access of Inxmail Commerce or Mail Relay were not impacted.
We are currently experiencing some isolated incidents with e-mails synchronization between Inxmail New Xperience and Inxmail Professional. Our technical teams have been informed and were able to pinpoint the issue to the manual synchronization option. We are working on resolving the issue. Please note: the automated synchronization is NOT impacted.
This issue has been resolved. We apologise for the inconvenience caused.
We've experienced intermittent network issues for our data center due to hardware issues with our interconnect to our network provider. The issues have since been resolved.
From Thursday 05.02.2026 9:00 AM CET to Friday 06.02.2026 06:30 PM CET, we experienced issues with subscription forms using the option "add to list" published via Inxmail New Xperience or the Inxmail Platform . This resulted in registration not being processed. An error message was displayed. We were able to identify the root cause of the problem and our technical teams deployed a bug fixe bevor the start of the weekend. Subscription attempts during this time could not be recovered. Please not that JSP forms published via Inxmail Professional were not impacted. We would like to apologise for the inconveniences caused.
Workflows in Inxmail New Xperience experience interrupts or timeouts. We are investating the causes.
A workaround has been established, all systems are working normally again.
Some Gmail users experienced a misclassification of emails in their inbox, additional spam warnings, and delays in receiving email this weekend. The issue has been resolved. For additional information, please see: https://www.google.com/appsstatus/dashboard/incidents/NNnDkY9CJ36annsfytjQ?hl=en Please note: Incidents at Mailbox Providers are outside of Inxmail's control. No issues were recorded on Inxmail's sending infrastructures during this time.
We are currently experiencing some issue with Inxmail New Xperience or the Inxmail Platform when accessing via Inxmail Home. Our technical teams are working on it and are hoping to resolve the problem swiftly. If you require immidiate access to the mailing editor, please contact your account manager who will guide you through the process. Inxmail Professional and Inxmail Commerce or Mail Relay are fully operational.
We have identified the issue and are seeing improvements on our infrastructure. Our teams are continuing to monitore the situation. Thank you for your patience
The issue has been resolved. All systems are up and running
We have been informed that Microsoft is suffering a critical outage on their Azure network. This outage is also impacting some of our customers' accounts. If you are a Inxmail New Xperience or Inxmail Platform customer and are using our Azure CDNs to host photos, these are currently not being displayed in mailings. We are unable to provide a workaround for already sent mailings, as the problem needs to be resolved on Microsoft's end. Here the link to their Status page: https://azure.status.microsoft/de-de/status If you need to setup a mailing before the issue has been lifted, please use your own webspace (described in step 2: https://help.inxmail.com/de/content/xnew/redaktion/link-typen_und_tracking.htm) or contact your account manager. We will keep you updated as the situation evolves
The situation seems to be resolved on Microsoft's end and the service is slowing being reestablished. We will inform you once things are again up and running on our platform. Thank you for your patience.
We continue to monitoring the situation and are hoping to have the service fully online again soon. Thank you for your understanding.
Microsoft has just updated there status page. Unfortunately, it seems that they expect full mitigation only within the next 4 hours. Once again thank you for your patience.
Good news: our monitoring shows that images hosted on the Azure CDNs are again available. We will continue to observe the situation until the end of the incident at Microsoft.
The incident has fully been resolved. For further details, please consults Microsofts post mortem: https://azure.status.microsoft/de-de/status/history
We are experiencing increased error rates for delivery of media items. The error source has been identified and restoration of normal service is expected soon.
Our upstream provider reports a stabilized situation, but with increased latencies. The latencies are expected to decrease as additional capacity is brought online.
The issue has been fully resolved and our monitoring since last night has not reported further incidents.
We are currently experiencing some difficulties with Inxmail Home our portal to Inxmail Platform and Inxmail New Xperience. Our technical team have been informed and are working on resolving the situation swiftly. Thank you for your patience.
The root cause has been identified and a fix will soon be available.
Our teams continue to work on resolving this issue. We apologise for the inconvenience caused and thank you for your understanding.
The issue has been resolved. The access and service and should be returning normal. Thank you for your patience.
We are currently experiencing some difficulties due to a negativ listing with Swiss Internet Security Alliance (SISA). For recipients using a DNS-Resolver referencing SISA listings, this may result in emails not being legible, such as images not being displayed, links being unavailable or JSPs being blocked. This impacts solely mailings sent via Inxmail Professional, Inxmail New Xperience und Plattform Newsletters. Inxmail Commerce and Inxmail Mail Relay are not impacted. We have contacted the proper chanels and hope to resolve this issue false reporting swiftly. We apologise for the inconveniences caused.
We were able to resolve the misunderstanding over a false report and have taken action to avoid any issues in the future. Your recipients should no longer be experiencing any difficulties. We thank you for your patience and understanding.
You may be experiencing some difficulties when setting up new mailings or actions in Inxmail New Xperience and Inxmail Plattform. This is manifested by the features "action" (Aktionen), "modules" (Bausteine) and "target groups" (Zielgruppen) being shown as unavailable or blank. Integrations using "actions" may also be impacted. Our technical teams are working on a solution. Important! Existing and already programmed mailings and actions are running smoothly. Inxmail Professional, Inxmail Commerce and Inxmail Mail Relay are not impacted. Please contact your account manager to assist you if needed.
We were able to isolate the issue and the availability of the features "modules" and "target groups" has been restore. We are currently working on the feature "action". We apologise for the inconvenience and thank you for your patience
We continue to work on a solution for our "action feature"
Our technical teams have identified the root cause and are finalising the fix for the "actions" feature. Once again we apologise for the inconvenience and thank you for your patience and understanding.
Our technical teams have isolated the issue and the error has been resolved for most accounts. The "action" feature on individual accounts may only be available again from Tuesday onwards.
We experience briefly some technical difficulties on 05.06.2025 between 16:00 and 16:30 CEST in Inxmail New Xperience and Inxmail Platform. Our system are up and running but previously scheduled timings in our "Flows" feature may have been impacted. Our teams are currently investigating and we will keep you updated.
The root cause as well as the few accounts affected have been identified. We are currently working on a solution.
Thank you for your patience. The issue has been resolved.
We are currently experiencing some login delays on Inxmail New Xperience and Inxmail Platform. Our technical teams are investigating. We apologise for the inconvenience and will update you once the root cause has been identified and the problem resolved.
Thank you for your patience. We were able to resolve the problem and you should no longer experience any delays.
One or several of our components are currently impacted. We are investigating the issue and will update you as soon as possible. We apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to an unexpected high traffic on our infrastructures, the dispatch of emails sent via Inxmail Commerce between 10:00 and 13:00 CET may have been delayed. Please note no emails were compromised or lost, but the time of delivery of said emails may have been impacted. The influx of traffic was temporary and the traffic has since stabalised.