Outage at Microsoft Azure

Update timeline

1. identified Oct 29, 2025, 05:44 PM UTC

   We have been informed that Microsoft is suffering a critical outage on their Azure network. This outage is also impacting some of our customers' accounts. If you are a Inxmail New Xperience or Inxmail Platform customer and are using our Azure CDNs to host photos, these are currently not being displayed in mailings. We are unable to provide a workaround for already sent mailings, as the problem needs to be resolved on Microsoft's end. Here the link to their Status page: https://azure.status.microsoft/de-de/status If you need to setup a mailing before the issue has been lifted, please use your own webspace (described in step 2: https://help.inxmail.com/de/content/xnew/redaktion/link-typen_und_tracking.htm) or contact your account manager. We will keep you updated as the situation evolves

2. identified Oct 29, 2025, 06:20 PM UTC

   The situation seems to be resolved on Microsoft's end and the service is slowing being reestablished. We will inform you once things are again up and running on our platform. Thank you for your patience.

3. monitoring Oct 29, 2025, 07:26 PM UTC

   We continue to monitoring the situation and are hoping to have the service fully online again soon. Thank you for your understanding.

4. monitoring Oct 29, 2025, 07:31 PM UTC

   Microsoft has just updated there status page. Unfortunately, it seems that they expect full mitigation only within the next 4 hours. Once again thank you for your patience.

5. monitoring Oct 29, 2025, 08:38 PM UTC

   Good news: our monitoring shows that images hosted on the Azure CDNs are again available. We will continue to observe the situation until the end of the incident at Microsoft.

6. resolved Oct 30, 2025, 05:11 AM UTC

   The incident has fully been resolved. For further details, please consults Microsofts post mortem: https://azure.status.microsoft/de-de/status/history