Inxmail experienced a minor incident on May 21, 2026 affecting Client and Web interface, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 03:44 PM UTC
We are currently experiencing issues with the handling of credentials for external content (e.g., password-protected content), which is preventing mailings from being sent. Affected products: Inxmail Professional, Inxmail New Xperience, and Inxmail Platform (Campaign Space). Our technical teams have been notified and are working on a solution. Please note that mailings without external content or without content protected by credentials are not affected. Inxmail Commerce, Inxmail Relay, and Inxmail Platform (Transactional or Mail Relay Spaces) are fully operational.
- identified May 22, 2026, 05:45 AM UTC
The root cause hase been identified and we are working on a solution. Thank you for your patience.
- monitoring May 22, 2026, 12:13 PM UTC
We are currently performing a brief maintenance to resolve this issue. Your Inxmail Professional, Inxmail New Xperience or Inxmail Platform (Campaign Sapce) may be unavailble for up to 10min. Thank you for your understanding.
- resolved May 22, 2026, 12:35 PM UTC
Our maintenance has ended. All system are back up and operational. We would like to apologise for the inconveniences caused.