Inxmail incident

Inxmail New Xperience / Inxmail Platform - Timings in Flows

Inxmail experienced a notice incident on June 5, 2025 affecting Web interface, lasting 21h 46m. The incident has been resolved; the full update timeline is below.

Started: Jun 05, 2025, 02:00 PM UTC
Resolved: Jun 06, 2025, 11:47 AM UTC
Duration: 21h 46m
Detected by Pingoru: Jun 05, 2025, 02:00 PM UTC

Affected components

Web interface

Update timeline

investigating Jun 06, 2025, 09:11 AM UTC

We experience briefly some technical difficulties on 05.06.2025 between 16:00 and 16:30 CEST in Inxmail New Xperience and Inxmail Platform. Our system are up and running but previously scheduled timings in our "Flows" feature may have been impacted. Our teams are currently investigating and we will keep you updated.
identified Jun 06, 2025, 09:27 AM UTC

The root cause as well as the few accounts affected have been identified. We are currently working on a solution.
resolved Jun 06, 2025, 11:47 AM UTC

Thank you for your patience. The issue has been resolved.