Inxmail experienced a minor incident on September 11, 2025 affecting Web interface, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Web interface
Update timeline
- investigating Sep 11, 2025, 07:22 AM UTC
We are currently experiencing some difficulties with Inxmail Home our portal to Inxmail Platform and Inxmail New Xperience. Our technical team have been informed and are working on resolving the situation swiftly. Thank you for your patience.
- identified Sep 11, 2025, 07:23 AM UTC
The root cause has been identified and a fix will soon be available.
- identified Sep 11, 2025, 07:57 AM UTC
Our teams continue to work on resolving this issue. We apologise for the inconvenience caused and thank you for your understanding.
- resolved Sep 11, 2025, 09:05 AM UTC
The issue has been resolved. The access and service and should be returning normal. Thank you for your patience.