Resolved after 12 hours 5 minutes, on May 5, 2026.
Our investigation is concluded. Here are some of the temporary difficulties you may have experience during the times of May 5th, 21:30 CEST and May 6th, 01:00 CEST, due to this outside of our control external incident: Deliverability delays to .de domains .de Domain authentications via DNS Links to .de websites Login to Inxmail Plattform, Inxmail New Xperience, Inxmail Commerce or Inxmail Mail Relay. The API access of Inxmail Commerce or Mail Relay were not impacted.
Update timeline
- investigating May 06, 2026, 06:52 AM UTC
There was an incident at DENIC (central registery for all .de domains). Domains availabilities may have been restricted. We are investigating if this may have impacted our or our customer's activity yesterday. Please note DENIC has confirmed that the problem has since been resolved. (see: https://blog.denic.de/denic-informiert-uber-die-behebung-der-dnssec-storung-fur-de-domains/)
- resolved May 06, 2026, 07:36 AM UTC
Our investigation is concluded. Here are some of the temporary difficulties you may have experience during the times of May 5th, 21:30 CEST and May 6th, 01:00 CEST, due to this outside of our control external incident: Deliverability delays to .de domains .de Domain authentications via DNS Links to .de websites Login to Inxmail Plattform, Inxmail New Xperience, Inxmail Commerce or Inxmail Mail Relay. The API access of Inxmail Commerce or Mail Relay were not impacted.
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