Inxmail incident
Rendering ssues with some mailing in Inxmail New Xperience or Inxmail Platform
Inxmail experienced a minor incident on October 15, 2026 affecting Web interface, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 09:14 AM UTC
Some mailings containing content containers and links or buttons may fail to render correctly. Our technical teams are informed and working on resolving the issue. Please note: existing elements (containers, links and/or buttons) are impacted. Newly inserted element will work as expected and can be substituted for broken elements.
- investigating Oct 15, 2026, 10:49 AM UTC
Our technical teams have confirmed that only a very restrictive customer group are impacted. A bug fix will be deployed by 14:00 CEST. We thank you for your patience.
- identified Oct 15, 2026, 10:50 AM UTC
Our technical teams have confirmed that only a very restrictive customer group are impacted. A bug fix will be deployed by 14:00 CEST. We thank you for your patience.
- identified Oct 15, 2026, 12:19 PM UTC
We are still working on the situation as the problem has not been fully resolve. Thank you for your understanding.
- identified Oct 15, 2026, 01:55 PM UTC
The work of our technical teams is ongoing. Thank you for your cooperation.
- identified Oct 15, 2026, 03:50 PM UTC
Our technical teams continue to work on a permant solution for the few customers still impacted. We apologise for the inconvenies and challenges this has caused. Our next Update will be tomorrow 16.10.2026 at 9:00 CEST
- identified Oct 16, 2026, 08:13 AM UTC
Our development teams are still working on the fix. Parts of the problem appear to be fixed, but the solution is not complete yet.
- monitoring Oct 16, 2026, 12:25 PM UTC
Our technical teams have deployed a fix and all systems are back up and operational. We are monitoring the situation before closing the incident
- resolved Oct 16, 2026, 12:27 PM UTC
Our monitoring has confirmed that this issue has been resolved. We apologise for the inconvenience caused.