Inxmail incident
Erroneous listing with Swiss Internet Security Alliance (SISA)
Resolved after 19 hours 26 minutes, on July 9, 2025.
We were able to resolve the misunderstanding over a false report and have taken action to avoid any issues in the future. Your recipients should no longer be experiencing any difficulties. We thank you for your patience and understanding.
Update timeline
- identified Jul 09, 2025, 03:00 PM UTC
We are currently experiencing some difficulties due to a negativ listing with Swiss Internet Security Alliance (SISA). For recipients using a DNS-Resolver referencing SISA listings, this may result in emails not being legible, such as images not being displayed, links being unavailable or JSPs being blocked. This impacts solely mailings sent via Inxmail Professional, Inxmail New Xperience und Plattform Newsletters. Inxmail Commerce and Inxmail Mail Relay are not impacted. We have contacted the proper chanels and hope to resolve this issue false reporting swiftly. We apologise for the inconveniences caused.
- resolved Jul 10, 2025, 10:27 AM UTC
We were able to resolve the misunderstanding over a false report and have taken action to avoid any issues in the future. Your recipients should no longer be experiencing any difficulties. We thank you for your patience and understanding.
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