Dispatch issues for mailing sent via Inxmail Professional, Inxmail New Xperience and Inxmail Plattform

Update timeline

1. investigating Sep 10, 2026, 09:05 AM UTC

   We are currently experiencing dispatch difficulties for customers using Inxmail Profession, Inxmail New Xperience or Inxmail Plattform. This means that Mailings are currentling not being sent. Our technical teams have been informed and are working on a solution. We are keeping you updated as the situation evolves. Please note Inxmail Commerce and Inxmail Mail Relay are not impacted.

2. identified Sep 10, 2026, 09:12 AM UTC

   We have a better grasp on the impact and only scheduled dispatches are impacted. Thank you for your patience.

3. identified Sep 10, 2026, 09:32 AM UTC

   Our teams have identified the root cause of the issue and are working on a solution Please note your mailings are not lost but will be sent with a delay once we have deployed a fix.

4. identified Sep 10, 2026, 12:02 PM UTC

   Our technical team have built a fix which should be deployed between 4-5pm CEST. Please not your application may briefly be unavailable during this time. We thank you for your patience and understanding.

5. monitoring Sep 10, 2026, 02:58 PM UTC

   A fix has been deployed and all systems are back up and running. Thank you for your patience.

6. resolved Sep 10, 2026, 03:39 PM UTC

   This incident is closed