Incentivio Outage History

Incentivio is up right now

Incentivio had 20 outages in the last 2 years totaling 1761h 6m of downtime, averaging 0.8 incidents per month.

There were 20 Incentivio outages since December 29, 2024 totaling 1761h 6m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: incentivio.statuspage.io

Minor August 25, 2026

Web Ordering Issues on Safari (macOS and iOS)

Detected by Pingoru
Aug 25, 2026, 05:05 PM UTC
Resolved
Aug 25, 2026, 05:52 PM UTC
Duration
47m
Affected: Mobile AppWeb Ordering
Timeline · 3 updates
  1. investigating Aug 25, 2026, 05:05 PM UTC

    We are investigating an issue that may prevent customers from accessing web ordering when using Safari on macOS and iOS devices. This may affect both Incentivio-hosted and custom ordering domains. Our Engineering team is actively working to identify and resolve the issue. As a temporary workaround, please try Chrome or Firefox on a desktop or non-iOS device, if available. We will provide another update as soon as more information becomes available.

  2. monitoring Aug 25, 2026, 05:13 PM UTC

    We have identified the issue and are restoring web ordering access through Safari on macOS and iOS devices. Some customers should already be able to access web ordering again. Please allow 10–15 minutes for restoration to complete while our team continues monitoring. We will provide another update once service has been fully restored.

  3. resolved Aug 25, 2026, 05:52 PM UTC

    Web ordering functionality is restored on mobile and desktop Safari browsers. Thanks for your patience while our team identified and addressed this issue.

Read the full incident report →

Major August 24, 2026

Hosted Web Ordering Pages Not Loading

Detected by Pingoru
Aug 24, 2026, 12:42 PM UTC
Resolved
Aug 24, 2026, 02:44 PM UTC
Duration
2h 2m
Affected: Web Ordering
Timeline · 1 update
  1. resolved Aug 24, 2026, 02:53 PM UTC

    Status: Resolved An issue affecting web ordering pages hosted at order.incentivio.com was first reported at 7:42 AM EST. Some pages displayed a continuous loading screen and prevented guests from placing orders. The issue was resolved and service was confirmed restored at 9:44 AM EST. We did not observe an impact on mobile apps or web ordering sites using custom domains. If you are still experiencing the issue, please clear your browser’s cache and cookies, then reload the page.

Read the full incident report →

Critical July 17, 2026

Ordering Service issue

Detected by Pingoru
Jul 17, 2026, 02:55 PM UTC
Resolved
Jul 18, 2026, 03:13 PM UTC
Duration
1d
Affected: Mobile AppWeb Ordering
Timeline · 5 updates
  1. investigating Jul 17, 2026, 02:55 PM UTC

    We are currently investigating an issue affecting web and app ordering services. We will provide an update on this as soon as possible.

  2. monitoring Jul 17, 2026, 03:09 PM UTC

    Web and mobile ordering services are recovering at this time, but our team is still monitoring for any changes in stability.

  3. monitoring Jul 17, 2026, 05:41 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 17, 2026, 10:10 PM UTC

    All systems are operational at this time, but our engineering team is still monitoring for any continued issues.

  5. resolved Jul 18, 2026, 03:13 PM UTC

    The ordering service incident beginning 7/17 has been resolved. During this incident, our Mobile API briefly became unavailable, which caused delays in request processing and resulted in errors and ordering delays. Our engineering team is continuing to investigate the specific conditions that triggered this incident, but have confirmed that this has been mitigated. The team has taken measures to strengthen the platform by implementing increased service instances and infrastructure size, stricter controls on traffic management, health monitoring, and enhanced diagnostics. We appreciate your patience as the we investigated this issue and apologize for the disruption in service.

Read the full incident report →

Major July 12, 2026

🔴 App & Web Ordering Degradation

Detected by Pingoru
Jul 12, 2026, 06:44 PM UTC
Resolved
Jul 12, 2026, 07:19 PM UTC
Duration
34m
Affected: Mobile AppWeb Ordering
Timeline · 3 updates
  1. identified Jul 12, 2026, 06:44 PM UTC

    Identified We have identified the cause of the issue affecting our mobile applications and web ordering platform. Our Engineering team is actively implementing a fix to restore normal service. During this time, some customers may continue to experience slow page loads, errors, or be unable to complete an order. We appreciate your patience and will provide additional updates as progress is made.

  2. monitoring Jul 12, 2026, 07:01 PM UTC

    We have implemented a mitigation to address the issue impacting our mobile applications and web ordering platform. We are seeing a significant reduction in errors, and ordering performance has improved. Our Engineering team is continuing to closely monitor the platform to ensure stability while we verify the mitigation is fully effective. We appreciate your patience throughout this incident and will provide another update once we have confirmed the issue has been fully resolved.

  3. resolved Jul 12, 2026, 07:19 PM UTC

    The issue impacting our mobile applications and web ordering platform has been resolved. Our Engineering team has confirmed that the implemented mitigation was successful, and ordering services have returned to normal operation. We will continue to monitor the platform as part of our standard processes. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.

Read the full incident report →

Minor June 9, 2026

Offer/Loyalty Offer Edits

Detected by Pingoru
Jun 09, 2026, 04:59 PM UTC
Resolved
Jun 09, 2026, 05:40 PM UTC
Duration
40m
Affected: Offer Service
Timeline · 3 updates
  1. identified Jun 09, 2026, 04:59 PM UTC

    Editing an item-based offer will show an error message when adjusting targeted items. A fix for this behavior is currently in-progress.

  2. monitoring Jun 09, 2026, 05:32 PM UTC

    We’ve implemented a mitigation to address the issue affecting item-based offers on the Incentivio Platform. We are currently monitoring platform performance and validating offer functionality to ensure item-based offers can be edited and managed normally. Some users may continue to experience intermittent errors when modifying targeted items while the fix is being fully rolled out and validated. Our teams remain actively engaged and will continue monitoring closely. Thank you for your patience and understanding.

  3. resolved Jun 09, 2026, 05:40 PM UTC

    Resolved - The issue affecting item-based offers on the Incentivio Platform has been fully resolved. The mitigation has been successfully validated, and item-based offers can now be edited and managed normally. Our teams have completed monitoring and confirmed platform performance has returned to expected levels. We appreciate your patience while we worked to address this issue and thank you for your understanding. Jun 09, 2026 - 12:40PM EST

Read the full incident report →

Notice June 5, 2026

Web and App Ordering Recovering

Detected by Pingoru
Jun 05, 2026, 04:03 PM UTC
Resolved
Jun 05, 2026, 04:12 PM UTC
Duration
8m
Affected: Mobile AppWeb Ordering
Timeline · 3 updates
  1. monitoring Jun 05, 2026, 04:03 PM UTC

    A fix has been implemented and the system is returning to normal operation

  2. monitoring Jun 05, 2026, 04:07 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jun 05, 2026, 04:12 PM UTC

    The online ordering and App Ordering has now resumed normal operations

Read the full incident report →

Critical June 5, 2026

Web and App Ordering Degraded

Detected by Pingoru
Jun 05, 2026, 03:00 PM UTC
Resolved
Jun 05, 2026, 03:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jun 05, 2026, 04:00 PM UTC

    Online and App ordering reported degraded performance we have alerted the the teams and they are currently investigating

Read the full incident report →

Critical April 29, 2026

Platform Service Restored

Detected by Pingoru
Apr 29, 2026, 02:50 PM UTC
Resolved
Apr 29, 2026, 04:41 PM UTC
Duration
1h 50m
Affected: Mobile AppMessaging ServiceOffer ServiceWeb OrderingLoyalty ServiceAdmin DashboardGift Card ServiceUser Service
Timeline · 4 updates
  1. identified Apr 29, 2026, 02:50 PM UTC

    We’re currently investigating an issue impacting our platform and are aware that some users may be experiencing service disruptions across multiple features. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We’ll continue to share updates here as we learn more. We apologize for the disruption and appreciate your patience.

  2. monitoring Apr 29, 2026, 03:18 PM UTC

    Our database is back online, and platform services are currently recovering. Mobile apps, web ordering, and related services may still experience temporary delays as systems fully stabilize. Our engineering team is actively monitoring performance to ensure a full recovery. Please allow a few moments for services to fully load and sync. We appreciate your patience and will continue to share updates as needed.

  3. monitoring Apr 29, 2026, 04:39 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 29, 2026, 04:41 PM UTC

    The issue impacting our platform has been resolved, and services have been fully restored. Our engineering team has confirmed platform stability following recovery efforts and continued monitoring. We appreciate your patience while we worked through this disruption and apologize for the inconvenience.

Read the full incident report →

Major October 20, 2025

AWS Outage Impact Update: Brink & Square Nightly Imports

Detected by Pingoru
Oct 20, 2025, 12:56 PM UTC
Resolved
Oct 21, 2025, 12:36 PM UTC
Duration
23h 39m
Affected: Loyalty ServiceAdmin Dashboard
Timeline · 2 updates
  1. identified Oct 20, 2025, 12:56 PM UTC

    This morning at approximately 3:11 AM EST, Amazon Web Services (AWS) began experiencing a widespread outage. As a result of this outage, clients on Brink POS and Square POS may see a one day delay in data imports and guest analytics. Our team is currently working with Amazon Web Services to resolve this. We will provide updates as services are restores.

  2. resolved Oct 21, 2025, 12:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

AWS Outage Impact Update: Ordering & Payments

Detected by Pingoru
Oct 20, 2025, 12:51 PM UTC
Resolved
Oct 21, 2025, 12:36 PM UTC
Duration
23h 45m
Affected: Mobile AppWeb Ordering
Timeline · 2 updates
  1. identified Oct 20, 2025, 12:51 PM UTC

    This morning at approximately 3:11 AM EST, Amazon Web Services (AWS) began experiencing a widespread outage. While Incentivio remains fully operational, some of our partners have been impacted. Workflows that rely on Toast’s APIs are currently unavailable. These include: Adding items to the cart Checking out an order Importing orders for loyalty and analytics Scan-to-Pay (making a payment through Toast POS) Summary: Incentivio’s systems are operational, but some functions are temporarily limited due to partner API outages. You can monitor Toast’s current system status here: https://status.toasttab.com/ Our team is actively monitoring the situation and will provide updates as partner services are restored.

  2. resolved Oct 21, 2025, 12:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

Issue with Menu Sync

Detected by Pingoru
Sep 30, 2025, 01:16 PM UTC
Resolved
Sep 30, 2025, 03:52 PM UTC
Duration
2h 35m
Affected: Mobile AppWeb Ordering
Timeline · 3 updates
  1. investigating Sep 30, 2025, 01:16 PM UTC

    We are currently investigating an issue with Menu Sync/Menu Imports. This may impact your ability to import and sync menus.

  2. investigating Sep 30, 2025, 01:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 30, 2025, 03:52 PM UTC

    Menu Sync/Menu Import is now functional.

Read the full incident report →

Minor September 2, 2025

Scan to Pay Issue

Detected by Pingoru
Sep 02, 2025, 12:49 PM UTC
Resolved
Sep 02, 2025, 03:21 PM UTC
Duration
2h 32m
Affected: Mobile App
Timeline · 3 updates
  1. investigating Sep 02, 2025, 12:49 PM UTC

    We are currently investigating an issue preventing Scan to Pay transactions and Loyalty lookup at the POS from processing successfully. We will update this page once the issue has been identified.

  2. investigating Sep 02, 2025, 02:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 02, 2025, 03:21 PM UTC

    This issue has now been resolved. We are continuing to monitor to ensure no further disruption.

Read the full incident report →

Minor August 21, 2025

Cloudflare and Toast Outage - Affecting APIs and Payment Processing

Detected by Pingoru
Aug 21, 2025, 07:41 PM UTC
Resolved
Sep 02, 2025, 12:42 PM UTC
Duration
11d 17h
Affected: Links to <a href="https://status.toasttab.com">Toast Status Page</a> and <a href="https://status-dev.toasttab.com">Toast API Status Page</a>Link to <a href="https://status.qubeyond.com">Qu Status Page</a>Other 3rd Party Systems
Timeline · 5 updates
  1. monitoring Aug 21, 2025, 07:41 PM UTC

    Cloudflare and Toast have reported degraded performance, affecting our APIs and Payment Processing. See https://www.cloudflarestatus.com/ for more details.

  2. monitoring Aug 21, 2025, 07:42 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Aug 21, 2025, 08:08 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 02, 2025, 12:42 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 02, 2025, 12:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2025

Shipday Delivery Service

Detected by Pingoru
Aug 18, 2025, 05:50 PM UTC
Resolved
Aug 18, 2025, 06:50 PM UTC
Duration
1h
Affected: Mobile AppWeb Ordering
Timeline · 2 updates
  1. identified Aug 18, 2025, 05:50 PM UTC

    We are currently investigating an issue with the Shipday Delivery Integration. Restaurants who use Shipday Delivery service are affected. A fix has been identified and is in process.

  2. resolved Aug 18, 2025, 06:50 PM UTC

    This incident has been resolved. Shipday Delivery Integration is now fully functional.

Read the full incident report →

Minor June 21, 2025

Issues with Guest Payment Processing at Checkout

Detected by Pingoru
Jun 21, 2025, 05:07 PM UTC
Resolved
Aug 18, 2025, 05:54 PM UTC
Duration
58d
Affected: Mobile AppWeb Ordering
Timeline · 4 updates
  1. investigating Jun 21, 2025, 05:07 PM UTC

    We have identified an issue related to payment authorization for customers placing orders, and we are currently investigating the issue to determine the cause of the error. We will provide an update as soon as we have more information.

  2. identified Jun 21, 2025, 05:55 PM UTC

    Our engineering team has found the underlying cause of the issue, and they are currently working on a fix to resolve them. We will continue to provide periodic updates as solution becomes available.

  3. monitoring Jun 21, 2025, 07:47 PM UTC

    Our engineering team identified an issue related to recent Spreedly security certificates that prevented any new credit or debit cards from being added or used for orders at checkout. They have updated the security certificates and guests should no longer receive an error message when attempting to place their order. We will continue to monitor the situation for any ongoing issues.

  4. resolved Aug 18, 2025, 05:54 PM UTC

    This incident was resolved as of June 21st, 2025.

Read the full incident report →

Major April 4, 2025

User Account Access Issue

Detected by Pingoru
Apr 04, 2025, 08:01 PM UTC
Resolved
Apr 04, 2025, 09:06 PM UTC
Duration
1h 4m
Affected: Loyalty ServiceAdmin DashboardUser Service
Timeline · 4 updates
  1. investigating Apr 04, 2025, 08:01 PM UTC

    Our engineering team is investigating an issue related to customer accounts, and they are actively working on a resolution. This may impact customer Loyalty Lookup and account access.

  2. investigating Apr 04, 2025, 08:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 04, 2025, 08:49 PM UTC

    Our engineering team has identified the issue, and a fix has been released. We are continuing to monitor for any ongoing issues, but functionality has been restored.

  4. resolved Apr 04, 2025, 09:06 PM UTC

    The issue has been resolved, and all functionality has been restored.

Read the full incident report →

Critical March 4, 2025

Online Ordering Issue

Detected by Pingoru
Mar 04, 2025, 07:37 PM UTC
Resolved
Mar 04, 2025, 08:54 PM UTC
Duration
1h 17m
Affected: Mobile AppWeb Ordering
Timeline · 3 updates
  1. investigating Mar 04, 2025, 07:37 PM UTC

    We are currently investigating an issue affecting access to Web Ordering and our Mobile Apps.

  2. monitoring Mar 04, 2025, 08:09 PM UTC

    The issue has been identified and resolved. We are currently monitoring the results.

  3. resolved Mar 04, 2025, 08:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2025

Scan to Pay Error - Toast

Detected by Pingoru
Feb 12, 2025, 12:28 AM UTC
Resolved
Feb 12, 2025, 01:30 AM UTC
Duration
1h 1m
Affected: Links to <a href="https://status.toasttab.com">Toast Status Page</a> and <a href="https://status-dev.toasttab.com">Toast API Status Page</a>
Timeline · 4 updates
  1. investigating Feb 12, 2025, 12:28 AM UTC

    We are currently Investigating an issue which may impact the ability to leverage Scan to Pay at some locations.

  2. identified Feb 12, 2025, 12:39 AM UTC

    We have identified an issue with Scan to Pay requests being received from some locations. We are working with our partners at Toast to resolve this issue.

  3. identified Feb 12, 2025, 01:03 AM UTC

    We have identified an issue with Scan to Pay requests being received from some locations. We are continuing to work with our partners at Toast to resolve this issue.

  4. resolved Feb 12, 2025, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 29, 2024

World Pay outage

Detected by Pingoru
Dec 29, 2024, 06:00 PM UTC
Resolved
Dec 29, 2024, 06:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Dec 30, 2024, 04:05 PM UTC

    Please see Revel Status Page for details

Read the full incident report →