Incentivio incident

Issue with Menu Sync

Minor Resolved View vendor source →

Incentivio experienced a minor incident on September 30, 2025 affecting Mobile App and Web Ordering, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 01:16 PM UTC
Resolved
Sep 30, 2025, 03:52 PM UTC
Duration
2h 35m
Detected by Pingoru
Sep 30, 2025, 01:16 PM UTC

Affected components

Mobile AppWeb Ordering

Update timeline

  1. investigating Sep 30, 2025, 01:16 PM UTC

    We are currently investigating an issue with Menu Sync/Menu Imports. This may impact your ability to import and sync menus.

  2. investigating Sep 30, 2025, 01:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 30, 2025, 03:52 PM UTC

    Menu Sync/Menu Import is now functional.