Incentivio experienced a major incident on August 24, 2026 affecting Web Ordering, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Web Ordering
Update timeline
- resolved Aug 24, 2026, 02:53 PM UTC
Status: Resolved An issue affecting web ordering pages hosted at order.incentivio.com was first reported at 7:42 AM EST. Some pages displayed a continuous loading screen and prevented guests from placing orders. The issue was resolved and service was confirmed restored at 9:44 AM EST. We did not observe an impact on mobile apps or web ordering sites using custom domains. If you are still experiencing the issue, please clear your browser’s cache and cookies, then reload the page.