Incentivio incident

AWS Outage Impact Update: Brink & Square Nightly Imports

Major Resolved View vendor source →

Incentivio experienced a major incident on October 20, 2025 affecting Loyalty Service and Admin Dashboard, lasting 23h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:56 PM UTC
Resolved
Oct 21, 2025, 12:36 PM UTC
Duration
23h 39m
Detected by Pingoru
Oct 20, 2025, 12:56 PM UTC

Affected components

Loyalty ServiceAdmin Dashboard

Update timeline

  1. identified Oct 20, 2025, 12:56 PM UTC

    This morning at approximately 3:11 AM EST, Amazon Web Services (AWS) began experiencing a widespread outage. As a result of this outage, clients on Brink POS and Square POS may see a one day delay in data imports and guest analytics. Our team is currently working with Amazon Web Services to resolve this. We will provide updates as services are restores.

  2. resolved Oct 21, 2025, 12:36 PM UTC

    This incident has been resolved.