Incentivio experienced a critical incident on April 29, 2026 affecting Mobile App and Messaging Service and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2026, 02:50 PM UTC
We’re currently investigating an issue impacting our platform and are aware that some users may be experiencing service disruptions across multiple features. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We’ll continue to share updates here as we learn more. We apologize for the disruption and appreciate your patience.
- monitoring Apr 29, 2026, 03:18 PM UTC
Our database is back online, and platform services are currently recovering. Mobile apps, web ordering, and related services may still experience temporary delays as systems fully stabilize. Our engineering team is actively monitoring performance to ensure a full recovery. Please allow a few moments for services to fully load and sync. We appreciate your patience and will continue to share updates as needed.
- monitoring Apr 29, 2026, 04:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 29, 2026, 04:41 PM UTC
The issue impacting our platform has been resolved, and services have been fully restored. Our engineering team has confirmed platform stability following recovery efforts and continued monitoring. We appreciate your patience while we worked through this disruption and apologize for the inconvenience.