Incentivio incident

Scan to Pay Issue

Minor Resolved View vendor source →

Incentivio experienced a minor incident on September 2, 2025 affecting Mobile App, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 12:49 PM UTC
Resolved
Sep 02, 2025, 03:21 PM UTC
Duration
2h 32m
Detected by Pingoru
Sep 02, 2025, 12:49 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating Sep 02, 2025, 12:49 PM UTC

    We are currently investigating an issue preventing Scan to Pay transactions and Loyalty lookup at the POS from processing successfully. We will update this page once the issue has been identified.

  2. investigating Sep 02, 2025, 02:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 02, 2025, 03:21 PM UTC

    This issue has now been resolved. We are continuing to monitor to ensure no further disruption.