Incentivio incident
Issues with Guest Payment Processing at Checkout
Incentivio experienced a minor incident on June 21, 2025 affecting Mobile App and Web Ordering, lasting 58d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2025, 05:07 PM UTC
We have identified an issue related to payment authorization for customers placing orders, and we are currently investigating the issue to determine the cause of the error. We will provide an update as soon as we have more information.
- identified Jun 21, 2025, 05:55 PM UTC
Our engineering team has found the underlying cause of the issue, and they are currently working on a fix to resolve them. We will continue to provide periodic updates as solution becomes available.
- monitoring Jun 21, 2025, 07:47 PM UTC
Our engineering team identified an issue related to recent Spreedly security certificates that prevented any new credit or debit cards from being added or used for orders at checkout. They have updated the security certificates and guests should no longer receive an error message when attempting to place their order. We will continue to monitor the situation for any ongoing issues.
- resolved Aug 18, 2025, 05:54 PM UTC
This incident was resolved as of June 21st, 2025.