Incentivio incident

Scan to Pay Error - Toast

Major Resolved View vendor source →

Incentivio experienced a major incident on February 12, 2025 affecting Links to <a href="https://status.toasttab.com">Toast Status Page</a> and <a href="https://status-dev.toasttab.com">Toast API Status Page</a>, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 12:28 AM UTC
Resolved
Feb 12, 2025, 01:30 AM UTC
Duration
1h 1m
Detected by Pingoru
Feb 12, 2025, 12:28 AM UTC

Affected components

Links to <a href="https://status.toasttab.com">Toast Status Page</a> and <a href="https://status-dev.toasttab.com">Toast API Status Page</a>

Update timeline

  1. investigating Feb 12, 2025, 12:28 AM UTC

    We are currently Investigating an issue which may impact the ability to leverage Scan to Pay at some locations.

  2. identified Feb 12, 2025, 12:39 AM UTC

    We have identified an issue with Scan to Pay requests being received from some locations. We are working with our partners at Toast to resolve this issue.

  3. identified Feb 12, 2025, 01:03 AM UTC

    We have identified an issue with Scan to Pay requests being received from some locations. We are continuing to work with our partners at Toast to resolve this issue.

  4. resolved Feb 12, 2025, 01:08 PM UTC

    This incident has been resolved.