Incentivio incident

AWS Outage Impact Update: Ordering & Payments

Major Resolved View vendor source →

Incentivio experienced a major incident on October 20, 2025 affecting Mobile App and Web Ordering, lasting 23h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:51 PM UTC
Resolved
Oct 21, 2025, 12:36 PM UTC
Duration
23h 45m
Detected by Pingoru
Oct 20, 2025, 12:51 PM UTC

Affected components

Mobile AppWeb Ordering

Update timeline

  1. identified Oct 20, 2025, 12:51 PM UTC

    This morning at approximately 3:11 AM EST, Amazon Web Services (AWS) began experiencing a widespread outage. While Incentivio remains fully operational, some of our partners have been impacted. Workflows that rely on Toast’s APIs are currently unavailable. These include: Adding items to the cart Checking out an order Importing orders for loyalty and analytics Scan-to-Pay (making a payment through Toast POS) Summary: Incentivio’s systems are operational, but some functions are temporarily limited due to partner API outages. You can monitor Toast’s current system status here: https://status.toasttab.com/ Our team is actively monitoring the situation and will provide updates as partner services are restored.

  2. resolved Oct 21, 2025, 12:36 PM UTC

    This incident has been resolved.