Incentivio incident

User Account Access Issue

Major Resolved View vendor source →

Incentivio experienced a major incident on April 4, 2025 affecting Loyalty Service and Admin Dashboard and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 08:01 PM UTC
Resolved
Apr 04, 2025, 09:06 PM UTC
Duration
1h 4m
Detected by Pingoru
Apr 04, 2025, 08:01 PM UTC

Affected components

Loyalty ServiceAdmin DashboardUser Service

Update timeline

  1. investigating Apr 04, 2025, 08:01 PM UTC

    Our engineering team is investigating an issue related to customer accounts, and they are actively working on a resolution. This may impact customer Loyalty Lookup and account access.

  2. investigating Apr 04, 2025, 08:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 04, 2025, 08:49 PM UTC

    Our engineering team has identified the issue, and a fix has been released. We are continuing to monitor for any ongoing issues, but functionality has been restored.

  4. resolved Apr 04, 2025, 09:06 PM UTC

    The issue has been resolved, and all functionality has been restored.