Incentivio experienced a minor incident on June 9, 2026 affecting Offer Service, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 09, 2026, 04:59 PM UTC
Editing an item-based offer will show an error message when adjusting targeted items. A fix for this behavior is currently in-progress.
- monitoring Jun 09, 2026, 05:32 PM UTC
We’ve implemented a mitigation to address the issue affecting item-based offers on the Incentivio Platform. We are currently monitoring platform performance and validating offer functionality to ensure item-based offers can be edited and managed normally. Some users may continue to experience intermittent errors when modifying targeted items while the fix is being fully rolled out and validated. Our teams remain actively engaged and will continue monitoring closely. Thank you for your patience and understanding.
- resolved Jun 09, 2026, 05:40 PM UTC
Resolved - The issue affecting item-based offers on the Incentivio Platform has been fully resolved. The mitigation has been successfully validated, and item-based offers can now be edited and managed normally. Our teams have completed monitoring and confirmed platform performance has returned to expected levels. We appreciate your patience while we worked to address this issue and thank you for your understanding. Jun 09, 2026 - 12:40PM EST