Incentivio experienced a major incident on July 12, 2026 affecting Mobile App and Web Ordering, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 12, 2026, 06:44 PM UTC
Identified We have identified the cause of the issue affecting our mobile applications and web ordering platform. Our Engineering team is actively implementing a fix to restore normal service. During this time, some customers may continue to experience slow page loads, errors, or be unable to complete an order. We appreciate your patience and will provide additional updates as progress is made.
- monitoring Jul 12, 2026, 07:01 PM UTC
We have implemented a mitigation to address the issue impacting our mobile applications and web ordering platform. We are seeing a significant reduction in errors, and ordering performance has improved. Our Engineering team is continuing to closely monitor the platform to ensure stability while we verify the mitigation is fully effective. We appreciate your patience throughout this incident and will provide another update once we have confirmed the issue has been fully resolved.
- resolved Jul 12, 2026, 07:19 PM UTC
The issue impacting our mobile applications and web ordering platform has been resolved. Our Engineering team has confirmed that the implemented mitigation was successful, and ordering services have returned to normal operation. We will continue to monitor the platform as part of our standard processes. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.