Incentivio incident

Web Ordering Issues on Safari (macOS and iOS)

Minor Resolved View vendor source →

Incentivio experienced a minor incident on August 25, 2026 affecting Mobile App and Web Ordering, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 05:05 PM UTC
Resolved
Aug 25, 2026, 05:52 PM UTC
Duration
47m
Detected by Pingoru
Aug 25, 2026, 05:05 PM UTC

Affected components

Mobile AppWeb Ordering

Update timeline

  1. investigating Aug 25, 2026, 05:05 PM UTC

    We are investigating an issue that may prevent customers from accessing web ordering when using Safari on macOS and iOS devices. This may affect both Incentivio-hosted and custom ordering domains. Our Engineering team is actively working to identify and resolve the issue. As a temporary workaround, please try Chrome or Firefox on a desktop or non-iOS device, if available. We will provide another update as soon as more information becomes available.

  2. monitoring Aug 25, 2026, 05:13 PM UTC

    We have identified the issue and are restoring web ordering access through Safari on macOS and iOS devices. Some customers should already be able to access web ordering again. Please allow 10–15 minutes for restoration to complete while our team continues monitoring. We will provide another update once service has been fully restored.

  3. resolved Aug 25, 2026, 05:52 PM UTC

    Web ordering functionality is restored on mobile and desktop Safari browsers. Thanks for your patience while our team identified and addressed this issue.