Incentivio experienced a critical incident on July 17, 2026 affecting Mobile App and Web Ordering, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 02:55 PM UTC
We are currently investigating an issue affecting web and app ordering services. We will provide an update on this as soon as possible.
- monitoring Jul 17, 2026, 03:09 PM UTC
Web and mobile ordering services are recovering at this time, but our team is still monitoring for any changes in stability.
- monitoring Jul 17, 2026, 05:41 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 17, 2026, 10:10 PM UTC
All systems are operational at this time, but our engineering team is still monitoring for any continued issues.
- resolved Jul 18, 2026, 03:13 PM UTC
The ordering service incident beginning 7/17 has been resolved. During this incident, our Mobile API briefly became unavailable, which caused delays in request processing and resulted in errors and ordering delays. Our engineering team is continuing to investigate the specific conditions that triggered this incident, but have confirmed that this has been mitigated. The team has taken measures to strengthen the platform by implementing increased service instances and infrastructure size, stricter controls on traffic management, health monitoring, and enhanced diagnostics. We appreciate your patience as the we investigated this issue and apologize for the disruption in service.