Hyland incident
(Status: Resolved) WOPI service outage in AKL data center
Resolved after 1 hour 47 minutes, affecting Auckland, New Zealand (AKL), on September 17, 2025.
Hyland has fully resolved the issue affecting WOPI Service. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Affected components
Update timeline
- investigating Sep 17, 2025, 12:56 AM UTC
An issue has been identified with WOPI document rendering. Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
- investigating Sep 17, 2025, 02:25 AM UTC
Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
- identified Sep 17, 2025, 02:38 AM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- resolved Sep 17, 2025, 02:43 AM UTC
Hyland has fully resolved the issue affecting WOPI Service. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
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