( Status: Resolved ) Increased error rates have been identified in PIT data center

Update timeline

1. identified Apr 29, 2025, 12:08 PM UTC

   Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

2. monitoring Apr 29, 2025, 12:55 PM UTC

   The issue is resolved and we are continuing to actively monitor.

3. monitoring Apr 29, 2025, 02:26 PM UTC

   Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 2:00PM Eastern Time.

4. monitoring Apr 29, 2025, 06:00 PM UTC

   Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 6:00PM Eastern Time.

5. monitoring Apr 29, 2025, 10:04 PM UTC

   Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 10:00PM Eastern Time.

6. monitoring Apr 30, 2025, 02:00 AM UTC

   Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 02:00AM Eastern Time.

7. monitoring Apr 30, 2025, 06:05 AM UTC

   Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 6:00AM Eastern Time.

8. monitoring Apr 30, 2025, 10:02 AM UTC

   Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 10:00AM Eastern Time.

9. monitoring Apr 30, 2025, 02:15 PM UTC

   Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 02:00PM Eastern Time.

10. monitoring Apr 30, 2025, 06:06 PM UTC

    Hyland is continuing to actively monitor the results of the applied remediation steps. No impact is currently being detected and we will remain engaged in monitoring. Next update will be provided at 6:00PM Eastern Time.

11. resolved Apr 30, 2025, 08:48 PM UTC

    Thank you for your patience while Hyland worked through the issue. Remediation steps have been completed and have resulted in a positive impact. System behavior has returned to normal, and we are confident the issue is resolved. We will continue to monitor closely and remain here to support you. If you continue to experience issues, please contact your first line of support.