Resolved after 3 hours 16 minutes, affecting Ashburn, USA (IAD), on May 16, 2025.
Hyland has resolved all issues related to the known issues. Please contact your support representative for any issues. RCA will be provided to impacted customers.
Affected components
Update timeline
- investigating May 16, 2025, 01:34 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified May 16, 2025, 02:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 16, 2025, 02:21 PM UTC
Compute resources have been rebalanced across the data center to alleviate symptoms. A more detailed RCA will be released once the cause has been determined.
- monitoring May 16, 2025, 02:36 PM UTC
Hyland has implemented a fix for the issue affecting database performance and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that performance is fully restored. Thank you for your patience and understanding throughout the incident.
- resolved May 16, 2025, 04:50 PM UTC
Hyland has resolved all issues related to the known issues. Please contact your support representative for any issues. RCA will be provided to impacted customers.
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