Helium Mobile Outage History

Due to an error in records processing, some Helium Mobile subscribers may see elevated usage reported in their Helium Mobile app and receive inaccurate notifications related to their data consumption. We are investigating this issue. This issue is exclusive to reporting and notification. Affected subscribers will not be throttled or capped on their data usage.

We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.

New subscribers and new subscribers invited to group plans will not be able to select the Zero plan. Existing subscribers are not affected.

Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may not accurately reflect actual usage rates. We are currently investigating this issue.

Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.

Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.

Due to an issue with an integration partner, new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified. Communication services such as existing account access, sending and receiving calls and texts, or using data are not affected.

We are currently investigating a widespread outage that began approximately 4 hours ago (6 am EST). Affected systems include offline hotspot reporting and an inaccessible hotspot dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Updates will follow as we make progress.

The team has identified a potential root cause and is actively working to validate and resolve it while bringing affected systems back online. Will continue to update the community on progress.