Helium Mobile Outage History

There were 3 Helium Mobile outages since February 18, 2026 totaling 46h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://heliummobile.statuspage.io

Major April 6, 2026

Unplanned Outage

Detected by Pingoru: Apr 06, 2026, 07:11 PM UTC
Resolved: Apr 06, 2026, 08:21 PM UTC
Duration: 1h 10m

Affected: Helium Mobile Subscriber Sign UpSIM Changes: Porting and Activation

Timeline · 2 updates

investigating Apr 06, 2026, 07:11 PM UTC

We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.
resolved Apr 06, 2026, 08:21 PM UTC

This issue has been resolved. All systems are operating as expected.

Read the full incident report →

Minor March 11, 2026

Zero Plans Sign Ups Temporarily Unavailable

Detected by Pingoru: Mar 11, 2026, 12:51 AM UTC
Resolved: Mar 11, 2026, 05:53 PM UTC
Duration: 17h 2m

Affected: Helium Mobile Subscriber Sign Up

Timeline · 2 updates

investigating Mar 11, 2026, 12:51 AM UTC

New subscribers and new subscribers invited to group plans will not be able to select the Zero plan. Existing subscribers are not affected.
resolved Mar 11, 2026, 05:53 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 18, 2026

Unplanned Outage: Data Usage Updates

Detected by Pingoru: Feb 18, 2026, 04:48 PM UTC
Resolved: Feb 19, 2026, 09:30 PM UTC
Duration: 1d 4h

Affected: Helium Mobile Service

Timeline · 2 updates

investigating Feb 18, 2026, 04:48 PM UTC

Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may not accurately reflect actual usage rates. We are currently investigating this issue.
resolved Feb 19, 2026, 09:30 PM UTC

This incident has been resolved.

Read the full incident report →

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