Helium Mobile experienced a notice incident on February 18, 2026 affecting Helium Mobile Service, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Helium Mobile Service
Update timeline
- investigating Feb 18, 2026, 04:48 PM UTC
Due to an outage with our carrier partner, your data usage metrics in the Helium Mobile App may not accurately reflect actual usage rates. We are currently investigating this issue.
- resolved Feb 19, 2026, 09:30 PM UTC
This incident has been resolved.