Resolved after 1 hour 10 minutes, affecting Helium Mobile Subscriber Sign Up and SIM Changes: Porting and Activation, on April 6, 2026.
We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.
Affected components
Update timeline
- investigating Apr 06, 2026, 07:11 PM UTC
We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.
- resolved Apr 06, 2026, 08:21 PM UTC
This issue has been resolved. All systems are operating as expected.
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