Helium Mobile experienced a major incident on April 6, 2026 affecting Helium Mobile Subscriber Sign Up and SIM Changes: Porting and Activation, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Mobile Subscriber Sign UpSIM Changes: Porting and Activation
Update timeline
- investigating Apr 06, 2026, 07:11 PM UTC
We are currently experiencing an outage related to our connection to our carrier partner. Some functionality including new plan sign ups, SIM installation usage information, add on purchases, and plan changes may be unavailable. Calls, text, and data usage are not affected.
- resolved Apr 06, 2026, 08:21 PM UTC
This issue has been resolved. All systems are operating as expected.