Helium Mobile incident
Temporarily Out of Stock: SIM Cards Oversubscribed
Resolved after 30 days 15 hours, affecting Helium Mobile Subscriber Sign Up, on February 11, 2025.
Due to unprecedented demand, SIM cards are currently out of stock for the Helium Mobile Zero plan. We expect them back in stock within the next 3 weeks. Fear not, eSIMs are still available for all plans, and Air and Infinity physical SIMs are still in stock.
Affected components
Update timeline
- identified Feb 11, 2025, 01:23 AM UTC
Due to unprecedented demand, SIM cards are currently out of stock for the Helium Mobile Zero plan. We expect them back in stock within the next 3 weeks. Fear not, eSIMs are still available for all plans, and Air and Infinity physical SIMs are still in stock.
- resolved Mar 13, 2025, 04:59 PM UTC
This incident has been resolved.
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