Helium Mobile incident

Temporary Unavailability of SIM Cards for Zero Plan

Resolved after 19 days 3 hours, affecting Helium Mobile Service, on October 23, 2025.

identified Oct 23, 2025, 10:29 PM UTC

We are continuing to work on a fix for this issue.

Affected components

Helium Mobile Service

identified Oct 23, 2025, 07:49 PM UTC

Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected. We are working to restock availability as soon as possible.
identified Oct 23, 2025, 10:29 PM UTC

We are continuing to work on a fix for this issue.
resolved Nov 11, 2025, 10:56 PM UTC

Physical SIM Cards are now available again. Thank you for your patience.

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