Helium Mobile incident

Temporary Unavailability of SIM Cards for Zero Plan

Minor Resolved View vendor source →

Helium Mobile experienced a minor incident on October 23, 2025 affecting Helium Mobile Service, lasting 19d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 07:49 PM UTC
Resolved
Nov 11, 2025, 10:56 PM UTC
Duration
19d 3h
Detected by Pingoru
Oct 23, 2025, 07:49 PM UTC

Affected components

Helium Mobile Service

Update timeline

  1. identified Oct 23, 2025, 07:49 PM UTC

    Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected. We are working to restock availability as soon as possible.

  2. identified Oct 23, 2025, 10:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 11, 2025, 10:56 PM UTC

    Physical SIM Cards are now available again. Thank you for your patience.