Helium Mobile incident

App Version Update Required

Notice Resolved View vendor source →

Helium Mobile experienced a notice incident on January 28, 2026, lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 05:31 PM UTC
Resolved
Feb 04, 2026, 06:27 PM UTC
Duration
7d
Detected by Pingoru
Jan 28, 2026, 05:31 PM UTC

Update timeline

  1. identified Jan 28, 2026, 05:31 PM UTC

    Subscribers using older app versions may see outdated screens or plan details. Please update to app version 4.1.0 to view the correct plan experience and manage your subscription. Your Helium Mobile Service is not affected by this issue.

  2. resolved Feb 04, 2026, 06:27 PM UTC

    Please update to app version 4.1.0 or higher to view the correct plan experience and manage your subscription.