Resolved after 1 hour 59 minutes, affecting Helium Mobile Subscriber Sign Up and SIM Changes: Porting and Activation and 1 more, on November 17, 2025.
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
Affected components
Update timeline
- investigating Nov 17, 2025, 04:37 PM UTC
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
- investigating Nov 17, 2025, 04:38 PM UTC
Helium Mobile is currently experiencing an app outage. This does not affect call, text, or data services, but during the outage subscribers may not be able to log into the Helium Mobile App, activate a SIM, manage billing, make payments, or access other features related to the app. This also affects new user signup. We are currently investigating the issue.
- resolved Nov 17, 2025, 06:37 PM UTC
This incident has been resolved.
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