Resolved after 2 hours 48 minutes, affecting Helium Mobile Subscriber Sign Up, on June 12, 2025.
Helium Mobile's third-party solution provider is still experiencing an outage, impacting a customer's ability to log in or create an account on the Helium Mobile app. We will provide an update as soon as more information is available. We appreciate your patience.
Affected components
Update timeline
- identified Jun 12, 2025, 06:54 PM UTC
Helium Mobile's third-party solution provider is currently experiencing an outage, which impacts customer's ability to log into Helium Mobile app, create an account, and sign up for Helium Mobile service. This does not affect cellular connectivity, the ability to make calls, or text. We will provide an update in 30 minutes.
- identified Jun 12, 2025, 07:53 PM UTC
Helium Mobile's third-party solution provider is still experiencing an outage, impacting a customer's ability to log in or create an account on the Helium Mobile app. We will provide an update as soon as more information is available. We appreciate your patience.
- resolved Jun 12, 2025, 09:43 PM UTC
Services are back up and running.
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